Jason Boylan Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

Hoboken, New Jersey, Us

"Your call may be monitored for quality control purposes" is true, and we provide the analytics on those calls to help understand what's on the mind of agents and customers alike. From the smallest of clients with a few hours of calls a day to large call center operations with 70,000+ hours per day we provide intelligence on it all.At NICE Nexidia I work directly with our customers to help get our Cloud or On-Prem products installed and maintained as new functionality is released. Additionally I help onboard new employees and lead global training sessions as we roll out new implementation processes.

Alpharetta, Us

After buying two Atlanta start-ups, ShopVisible and QuantiSense, Epicor spun off their retail division as Aptos, Inc.I joined QuantiSense to bring some balance to my project management portfolio. I was able to combine the lessons learned doing Supply Chain Consulting at Manhattan with the SDLC project management skills I honed at Thomson Reuters and learn how business intelligence mattered for retail clients.With Aptos, I coordinated my teams with client business and IT groups to roll out new analytic capabilities that they needed to run their business faster and better than before. Our products were either custom JAVA applications or MicroStrategy-based reports on top of a proprietary data model.

Toronto, On, Ca

I was the PM for the CLEAR suite of products that provide investigative capabilities for legal and law enforcement agencies. Prior to my tenure there was no formal project management with developers self-organizing and working under a quasi-waterfall environment. I became the JIRA admin and built out various projects and dashboards to help us manage our ever increasing workload.After joining we became much more Agile, with daily stand-ups and sprint grooming/planning sessions that I ran for my team as well as representing my team with outside groups. My group grew by 30% and we absorbed the duties of other development groups as we became stronger and more efficient.In my time we expanded our product line 300% as well as transitioning from a strictly UI (Gwt/Java), presentation-tier group to both a UI and middle-tier team.

Atlanta, Ga, Us

I joined Manhattan as a supply chain consultant for their WM for Open Systems product line in 2006 and ended as a Senior Consultant responsible for the end-to-end design of a DC flow. During this time I became experienced in SQL and Crystal Reporting.A particular customer had difficulty writing their own scripts to populate our tables for LTL/TL shipping rate discovery. I took the opportunity to write a custom, C#.NET application to generate the necessary scripts to ETL their data into the Manhattan format.

Working for a start-up was the best learning experience I could have had for my first post-collegiate job. Cerex built and serviced open-path air-monitoring equipment used by both industry and private organizations.I wore many hats: electrical, mechanical, and environmental engineering; graphic design with PhotoShop and Illustrator; copywriting; operations; software development (Visual Basic 6, VB.NET, C#.NET); sales and marketing; field-work; and much, much more.