Michael Harwell

Michael Harwell Email and Phone Number

Senior Director of Product Management at NICE inContact @ NICE inContact
hoboken, new jersey, united states
Michael Harwell's Location
Bloomsbury, New Jersey, United States, United States
Michael Harwell's Contact Details

Michael Harwell personal email

n/a
About Michael Harwell

Innovative and strategic thinker with over 20 years of experience in Product Management and Team Building. Adept at understanding the customer's business, capturing customer and market requirements, achieving cross-organizational alignment, and successfully launching products and services that deliver substantial customer value. A data-driven thought leader with effective communication skills at both technical and executive levels.Core Competencies: Building goal-oriented teams, Product Vision, Strategy, Roadmap Execution, Strategic Planning and Prioritization, Cross-functional leadership, Marketing, Pricing, Sales Enablement, Agile Development, New Product Introduction, Partnership, Alliances, M&A, Business Development, Product Design, User Experience, Software Development Lifecycle Process (SDLC)Specialties: SaaS, CCaaS, UCaaS, CPaaS, Collaboration, Workflow Automation, Generative AI, Artificial Intelligence, Machine Learning, Knowledge Management, Messaging, Social Media, Web and Mobile engagement, Chat, Email, CRM, Digital

Michael Harwell's Current Company Details
NICE inContact

Nice Incontact

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Senior Director of Product Management at NICE inContact
hoboken, new jersey, united states
Website:
nice.com
Employees:
5876
Michael Harwell Work Experience Details
  • Nice Incontact
    Senior Director - Digital Experience Product Management
    Nice Incontact Apr 2018 - Present
    Greater New York City Area
    Builds and leads the global Product Management team responsible for vision, strategy, execution and lifecycle of digital engagement solutions that enable tenants to create high value customer experiences.
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  • Incontact
    Director - Omnichannel Product Strategy
    Incontact Dec 2016 - Apr 2018
    Crafted and implemented a strategic vision for the Omnichannel portfolio. Mentored and coached Product Managers, established a resilient support system, and fostered seamless collaboration across teams and divisions.
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  • Incontact
    Senior Manager - Customer Interaction Management Solutions
    Incontact Dec 2014 - Dec 2016
    Led and directed a team of Product Managers to create and deliver Omnichannel customer interaction management solutions, leading to enhanced customer experiences and increased satisfaction.
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  • Avaya
    Senior Product Manager – Digital Customer Experience
    Avaya 2012 - 2014
    New York City Metropolitan Area
    Formulated a Digital Customer Experience strategy, successfully integrating Rich Media, Contact Center, Unified Communications, and Collaboration into desktop, web, and mobile applications.
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  • Avaya
    Contact Center Solutions Consultant - Business Development
    Avaya Jun 2011 - Aug 2012
    Provided strategic-level business consultation to drive the development of new business in large enterprise accounts, serving as a Subject Matter Expert (SME) in contact center, workforce management, messaging, social media, cloud/hosted solutions, web, mobile, and unified communications.
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  • Avaya
    Product Manager - Desktop And Routing
    Avaya Jan 2007 - Jun 2011
    Led new product development and lifecycle management for communications and collaboration software in the Contact Center market.
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  • Telcordia Technologies
    Solutions Manager
    Telcordia Technologies 2005 - 2007
    New York City Metropolitan Area
    Led the initiation of new product and service development for an emerging entrepreneurial business, orchestrating Strategic Alliances, conducting competitive and market analysis, and formulating a comprehensive go-to-market strategy.
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  • Telcordia Technologies
    Product Manager / Senior Product Manager - Layer 1 & 2 Provisioning Systems
    Telcordia Technologies 2000 - 2005
    Directed the Profit and Loss (P&L) for a substantial and intricate software product with diverse revenue streams (> $55M/year) targeting Network Equipment and Service Providers.
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Michael Harwell Skills

Telecommunications Product Management Unified Communications Strategy Contact Centers Voip Avaya Sip Competitive Analysis Go To Market Strategy Strategic Partnerships Ip Managed Services Call Center Professional Services New Business Development Partner Management Solution Selling Wireless Telephony Business Development Cti Pre Sales Saas Product Lifecycle Management Call Centers Channel Partners Analytics Unified Messaging Agile Methodologies Product Development Ivr Channel Crm Strategy Development Enterprise Mobility Direct Sales Social Media Business Alliances Selling Alliances Vertical Marketing Global Business Development Enterprise Collaboration Consultative Selling Client Relationship Building Partner Development Contact Centre Contact Center Design Multimedia

Michael Harwell Education Details

Frequently Asked Questions about Michael Harwell

What company does Michael Harwell work for?

Michael Harwell works for Nice Incontact

What is Michael Harwell's role at the current company?

Michael Harwell's current role is Senior Director of Product Management at NICE inContact.

What is Michael Harwell's email address?

Michael Harwell's email address is mh****@****aya.com

What is Michael Harwell's direct phone number?

Michael Harwell's direct phone number is +180132*****

What schools did Michael Harwell attend?

Michael Harwell attended New Jersey Institute Of Technology, North Carolina State University, Gill St. Bernards School.

What are some of Michael Harwell's interests?

Michael Harwell has interest in Children, Education, Health.

What skills is Michael Harwell known for?

Michael Harwell has skills like Telecommunications, Product Management, Unified Communications, Strategy, Contact Centers, Voip, Avaya, Sip, Competitive Analysis, Go To Market Strategy, Strategic Partnerships, Ip.

Who are Michael Harwell's colleagues?

Michael Harwell's colleagues are Piyush Kulkarni, Nwabisa Nwabisa, Raju Das, Grace Mccashland, Arsenio Maganis, Prateek Gupta, Ignacio Alonso Salazar.

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