Michael Harwell Email and Phone Number

Monitor exception transaction reportingAssign cases to investigators Evaluate financial credit data Assess potential risk exposure Assess merchant compliance with industry regulations Initiate Credit/Holds on Merchant deposits Initiate risk investigation and gather supporting documentation by direct communication with merchant(s) Communicate with Issuing banks during investigations Analyze documents supplied by merchant to conclude investigations Execute directives with sound independent judgment and confidence

Responsible for handling communication and scheduling needs for the technical department. Maintain a positive working relationship with the technical staff, enterprise personnel and vendors.Assists all managers and above with daily administrative duties including scheduling meetings, conference room reservations, travel planning, freight shipments, coordination of regional events, and expense review and approvals.

• Manage, lead and motivate over 30 associates in commercial credit underwriting.• Responsible for monitoring individual employee and team production statistics; providing coaching/feedback with daily and monthly productivity scorecards; employee performance reviews; requisitioning open jobs; interviewing • Reviewing bankruptcies; alerting fraud potential; providing detailed analyses and recommending process improvement• Support miscellaneous site and department projects and assignments as needed.

Relationship management for high-profile (Fortune 500) commercial accounts.Resolving individual issues, researching disputes and ensuring the customer has a clear understanding of the resolution.Responsible for managing credit lines and responding to customer inquiries with appropriate options, all while consistently delivering outstanding service on day-to-day basis .

Managed, led and motivated associates who provided fraud detection and mitigation.Monitoring individual employee and team production statistics; providing coaching and feedback; and compiling daily/monthly productivity scorecards.Conducting employee performance reviews; requisitioning open jobs; and interviewing. Performing fraud risk queue volume; procedure analyses; and recommended process improvement.Support miscellaneous site and department projects and assignments as needed.