Jason Singer Email & Phone Number

Draper, Utah, United States

Achieved 10% improvement in first call resolution rate, reducingescalation instances and improving client experience, consequentlyboosting team productivity and morale.Assisted in boosting client satisfaction and retention by at least 15%through prompt issue resolution and proactive follow-up.Improved customer issue resolution time by 10% by developing anddelivering customized training programs, resulting in increasedteam efficiency and… Show more Achieved 10% improvement in first call resolution rate, reducingescalation instances and improving client experience, consequentlyboosting team productivity and morale.Assisted in boosting client satisfaction and retention by at least 15%through prompt issue resolution and proactive follow-up.Improved customer issue resolution time by 10% by developing anddelivering customized training programs, resulting in increasedteam efficiency and productivity.Increased client satisfaction and retention by 15% through proactiveissue resolution and relationship building, leading to a strongercustomer base and higher revenue.Contributed to implementing and updating a knowledge base,resulting in 30% reduction in client inquiry resolution time andincreased productivity for the support team. Show less

West Valley City, Ut

Assisted hundreds of clients in achieving financial goals throughcredit score improvements and debt negotiations, leading toincreased customer satisfaction and referrals.Improved credit review processes, resulting in a 5% surge incustomer satisfaction and a stronger rapport with clients due tofaster service.Improved credit approval rate by 20% through strategic policyrecommendations, resulting in increased revenue and customersatisfaction.

Draper, Utah

Sold wireless devices and services to clients, exceeding salestargets by through strategic upselling and cross-selling,contributing to company's overall revenue growth.Delivered exceptional customer service, leading to 15% increase incustomer retention and positive word-of-mouth referrals.Mastered wireless product knowledge across all carriers, leading to20% faster resolution of client inquiries and 25% increase in upsellopportunities.

Bachelor'S Degree, Information Technology

Ged, Ged

High School, General