Jason Mele Email & Phone Number

Crafting purpose built solutions and custom applications for ScreenCloud's customers.

Portland, Oregon, United States

• Technical Leader for Notified's Customer Success and Operations group, reporting to the Chief Operating Officer• Designed and Scaled Enterprise Event Marketing and Communications programs• Oversaw Technical Project life cycle: Solutions Consulting (pre-sales), on-boarding(Implementations), and post sales client management (TAM's)• Trained and developed a globally focused Technical Account Management team whose focus is on program level technical design and architecture… Show more • Technical Leader for Notified's Customer Success and Operations group, reporting to the Chief Operating Officer• Designed and Scaled Enterprise Event Marketing and Communications programs• Oversaw Technical Project life cycle: Solutions Consulting (pre-sales), on-boarding(Implementations), and post sales client management (TAM's)• Trained and developed a globally focused Technical Account Management team whose focus is on program level technical design and architecture, designed andimplemented global SaaS training & on-boarding programs, and tailored analytics andinsights for client program leads and IT groups• Oversaw retention and growth of strategic accounts, maximizing customer value and minimizingchurn YoY• Consulted clients on integrating with Marketing Automation & CRM tools (Eloqua,Hubspot, Cvent, Pardot, Salesforce, Microsoft Dynamics), data tools (Power BI, Tableau), and Single Sign on implementation (SAML, 0Auth), as well as custom integrations designed with customer IT groups pushing to our APIs Show less

Portland, Oregon, United States

• Promoted from Sr. Manager to Director after 8 months• Oversaw global webcast delivery and event management across 3 geographic regions• Managed a team of 7 managers and 90+ Event Managers and webcast producers• Led team through a growth period where the webcasting team grew from 50 to morethan 90 people and revenue grew over 400% during a massive sea change in the digitalcommunications market• Minimized customer churn through a major platform migration• Managed… Show more • Promoted from Sr. Manager to Director after 8 months• Oversaw global webcast delivery and event management across 3 geographic regions• Managed a team of 7 managers and 90+ Event Managers and webcast producers• Led team through a growth period where the webcasting team grew from 50 to morethan 90 people and revenue grew over 400% during a massive sea change in the digitalcommunications market• Minimized customer churn through a major platform migration• Managed team quality metrics to ensure 99%+ accuracy rate to ensure clientsatisfaction• Managed costs through expansion of capacity through our global Centers ofExcellence Program Show less

Portland, Oregon Area

Oversee Digital Media Services and EVMS teams across Americas and EMEA regions, and oversaw hiring and onboarding of our Webcast Engineering groups through our centers of excellence program.

Portland, Oregon, United States

Lead West Unified Communication's Web Event Management and Digital Media Services team in • Managed West/Intercall's Virtual Event and Webcast delivering and project Management team• Managed team of 4 Supervisors and 50 Event Managers across North America• Oversaw hiring, training, and performance management of the event team whilemanage capacity and labor costs• Developed a team-wide KPI program, Implemented a project management andscheduling tool, and maintained a Quality… Show more Lead West Unified Communication's Web Event Management and Digital Media Services team in • Managed West/Intercall's Virtual Event and Webcast delivering and project Management team• Managed team of 4 Supervisors and 50 Event Managers across North America• Oversaw hiring, training, and performance management of the event team whilemanage capacity and labor costs• Developed a team-wide KPI program, Implemented a project management andscheduling tool, and maintained a Quality Assurance program to maintain our 99%+accuracy rate• Hired and developed new supervisors and oversaw coaching and developmentprograms to ensure employee retention and internal development Show less

Portland, Oregon, United States

Managed day to day operations for a team of 16 Web Event Specialists

Portland, Oregon, United States

Project management for Virtual Events. Oversaw event programs for Nike, Hitachi Data Systems, Marsh and McLennan, Brocade, Wells Fargo.

Portland, Oregon Area

• Support for Hearing Aid Centers and Audiometry equipment• Oversee and maintain equipment in Audiometry Lab• Support for Noah hearing aid software• HIMSA support engineer

Portland, Oregon Area

Duties:• Tier 2 and 3 technical support for national photo labs• Troubleshoot wet lab systems including: chemistry, hardware and software• Troubleshoot hardware/software issues for dry lab systems and Rimage media burning systems• Troubleshoot network issues including: LAN/WAN networks, wiring & OS issues• Scheduling of QSP Audits• Wiki/ knowledge base section editor: AFS, HSP, Maceys• Dedicated Support Specialist- Mitsubishi Photo Imaging and Security… Show more Duties:• Tier 2 and 3 technical support for national photo labs• Troubleshoot wet lab systems including: chemistry, hardware and software• Troubleshoot hardware/software issues for dry lab systems and Rimage media burning systems• Troubleshoot network issues including: LAN/WAN networks, wiring & OS issues• Scheduling of QSP Audits• Wiki/ knowledge base section editor: AFS, HSP, Maceys• Dedicated Support Specialist- Mitsubishi Photo Imaging and Security products• Work to identify opportunities within the support team to improve resolve rates and efficiency Show less

Portland, Oregon Area

Victor, Ny

Greater New York City Area

Providence, Rhode Island Area

Greater New York City Area

Bachelor Of Arts, Music Composition And Sound Recording

Activities and Societies: Technical Chair for MIESA (Music Industry and Entertainment Students Association) 2004-2006 Project Leader.

System Thinking/Systems Dynamics

Electrical And Electronics Engineering

Education record