Simon Lunn Email & Phone Number

Belfast, Northern Ireland, United Kingdom

I currently manage a Book of Business of over 70 global, high value enterprise customers, contributing to an ARR of over $1.5million. I am primarily responsible for owning the customer experience from onboarding to renewal. Key tasks include:- Delivering the handover from sales, onboarding and training of new enterprise accounts- Proactively looking to reduce the customer's time to value- Driving the adoption of key features to increases customer's value and benefit- Operating as a product specialist to maximise customer experience and satisfaction.- Driving growth and capitalising on expansion opportunities; - Analysing product usage trends to inform product teams on new feature development.- Driving new feature launches and communication campaigns across my Book of Business.

Belfast, United Kingdom

Full-service Digital Agency including: Websites, eCommerce Platforms, Search Engine Optimisation, Facebook Management, Chatbot Automation, Video Marketing, Content Writing, PPC Management, Digital Marketing Strategy

Belfast, United Kingdom

Fixed term contract to help generate new engagements from new accounts and dormant inbound enquiries across a global geography.Supporting Microsoft CSP/MSP Partners through our Cloud Brokerage Enablement and Marketplace Platform. Automate your provisioning and billing management to increase your customer's satisfaction and lower your costs through self-service automation.

Belfast, United Kingdom

Automated Intelligence (AI) have built one of the most powerful and intuitive data management platforms in the world, AI.DATALIFT. It is completely Cloud-based, and gives our customers insight and control over their data and significantly reduce the cost of managing and storing unstructured data. Microsoft has named AI as a globally endorsed GDPR qualified partner, demonstrating Microsoft’s validation and support of AI’s GDPR solutions as leaders in their field.Microsoft has also selected Automated Intelligence to be the first technology partner in Europe to preview, and employ, its new Azure Data Box. Data Box is designed to transfer large amounts of data quickly and securely to the Cloud. The portable data centre can move an extensive 100tb at a time for our customers.

Belfast, United Kingdom

Creation and execution of demand generation campaigns for net-new sales opportunities, Campaigns delivered directly for Microsoft business units as well as numerous Microsoft partners, covering all of the technology stack. Help clients with bespoke data research, database building and cleansing and consulting services.Experience with most of the Microsoft technology stack, most notably; - Cloud adoption – Office 365, Azure, Intune, Office Online, SharePoint & Lync Online etc - Collaboration and Unified Communications – SharePoint, Lync & Exchange- Database platforms – SQL ’05 / ’08 / ’12, upgrade, consolidation & virtualisation- Business Intelligence – SharePoint, SQL SSRS, Excel & PowerPivot- Dynamics ERP & CRM – AX, NAV, CRM & CRM Online- System management – Microsoft System Center & Configuration Manager- Microsoft Licensing, Software Assurance, Software Asset Management & EAP SAP, SAP BI, Business Objects and Crystal Reports

Tvp Campus, Reading

Managed a team of 4 Internal Business Manager’s to achieve FY09 revenue target and increase customer satisfaction scores. Responsible for accuracy of team forecasting, strategic planning, senior stakeholder management and supporting the team through customised sales training and performance coaching.• Owned CAS scorecard, stakeholder management, Rhythm-of-the-Business reporting and Customer satisfaction.• Responsible for team revenue stream – renewals, run-rate, critical deals, scheduled business (True-ups), net-new and up/cross-sell and ‘at risk’ opportunities.• Achieved 99% to CFO target with FY09 closed revenue.

Tvp Campus, Reading

Pivotal point of engagement between Microsoft, their strategic corporate customers and the partner ecosystem. Responsible for determining territory, customer and sales strategies to ensure territory revenue and quota growth targets are consistently met or exceeded.• A central point of engagement for corporate accounts into Microsoft to access sales, technology, services, licensing and partner resources.• Orchestration of virtual-teams (mix of internal resources and external partner ecosystem) to deliver significant direct / influenced revenue in FY08.• Increased customer satisfaction scores through regular, programmatic communication and engagement structure.• Identifying net new revenue opportunities and up/cross-sell upside on scheduled revenue for a corporate territory of 45 International accounts.