Vp;Service Delivery Manager
CurrentManaged a Business Process Management Center of Excellence team of several Pega Lead System Architects with the purpose of driving innovation and reusability while governing standards and best practices during design, development and delivery of Pega workflow applications. Collaborated on defining a best fit assessment for project teams to determine the best fit BPM platform. Designed a hardware sizing template based on performance testing metrics for Infrastructure estimates for new BPM workflow applications, reducing infrastructure procurement by 40%. Defined policies and procedures with delivery partners to improve delivery and reduce deployment time. Monitored BPM platform capacity and provided recommendations to improve capacity and performance while reducing workflow application process contention. Managed a team of Infrastructure, Capacity, Database and Middleware engineers to architect a PAAS platform, a multiple tenant split schema installation of Pega 7, providing each workflow application group the ability to share database infrastructure while having their own Pega 7 instance. Led a cross functional team and designed a Pega product enhancement recommendation to include a manifest feature for BIX.