Bob Powers Email & Phone Number

Charlotte, Nc

• Selected by Bank of America management to lead various high-profile projects, some independently, some with direct reports.• Led cross-functional teams consisting of employees, consultants and vendors in delivering security, payments and mobile banking projects to 20+ million customers. Results: Reduced fraud loss by 5% (Sitekey, eAlerts); reduced transaction costs (Online wires & Mobile Banking) through channel migration.• Responsible for overall leadership, adoption and execution for Agile project-management methodology to expedite life cycle of projects. Built 7-member leadership team that led the delivery of 18 agile projects over a 2-year period. Result: All projects were deployed on time, within budget with an improvement to code quality.• Developed and coordinated (ongoing) the Company’s largest ATM / ATA hardware certification strategy to achieve better reliability and new capabilities to all ATMs over a five year period. Result: Addresses vendor end of support timeline while implementing the latest technology in support of the bank’s future strategies. • Managed Bank’s implementation of Security and Fraud Alerts. Alerts are short messages sent to customers about their online account activity via email or mobile device. Result: S&FA were touted by customers as one of the top reasons in their use of online banking. 4 million customers signed up by end of year 2. Alerts won Corporate Insights’ “Bank Monitor Gold Award” for excellence in online/offline service in 2006 and 2007• Led Bank’s migration from Windows XP to Windows 7 operating system for 16,000 ATMs. Microsoft stopped supporting Windows XP, effective April 2014, and security issues would prevail. Result: Successful migration avoided paying penalties to Microsoft, while maintaining stability. • Designed and implemented Online & Mobile channel release management and business readiness processes.

Charlotte, Nc

• Managed the onsite project management office (PMO) for the Company’s $25M benchmark project, which represented 20% of annual revenue.• Developed and deployed a total cost of ownership model comparing End II End Communications products with existing frame relay models that led to increased sales.• Improved the EIIE's commercial software development lifecycle from Capability Maturity Model (CMM) level one to level two.• Led the design, implementation and documentation of End II End’s sales-to-fulfillment business processes using Six Sigma DMAIC-L methodology and best practices research.

Charlotte, Nc

• Technology services company that provides PC software management services. • Designed and Implemented new product line for high value enterprise customers resulting in 60% increase in sales and improved response times to customers.• Led team in improving internal processes for large account relationship management.

Charlotte, Nc

• Customized and deployed the Xerox marketing strategy as part of a team effort to drive sales of specific Xerox printing products into southeastern U.S. markets.• Assisted teams in the analysis of customer strategies around operation and support for of large printing systems.

Charlotte, Nc

• NEC Corporation is a Japanese multinational provider of information technology services and products.• Managed corporate and reseller accounts, direct and indirect, over a tri-state area increasing sales revenues by 10%.• Collaborated and led the laptop automation project for large south Carolina technology company which increased corporate sales and reduced costs.

Albany, Ny; Cleveland, Oh; Charlotte, Nc

• Vanstar Corporation developed customized information technology and networking solutions. It provided the services by integrating value-added professional services for PC hardware, network products, computer peripherals, and software. It was purchased by Inacom Corporation in 1999.• Led an onsite team at the company's 4th largest customer (Key Bank) that delivered a $20 million platform/teller automation project and $5 million mortgage sales force automation project over a 4 year period.• Grew sales revenue by an average of 6%, year-over-year from 1992 to 1997. This was done by providing a single point of contact for professional services, maintenance and improvements to the product ordering process. • Named “Technical Sales Rep of the Year” – awarded to 2 of 200 employees annually.

Bachelor’S Degree, Economics

Associate’S Degree, Restaurant Management