1. Serving as client champion at Red Key and dedicated account manager2. Understanding the goals and specific details of clients3. Creating Strategy Overview IT assessment, roadmap and budget4. Executing Technology Strategy Meetings quarterly or yearly5. Top level management of client user lists and hardware/software assets6. Evolving and managing monthly tech report7. Creating and managing disaster recovery process8. Managing compliance strategy9. Architecture of proposals as needed10. Managing key vendors11. Serving as high level escalations for service issues, sensitive issues

Deliver onsite and remote IT support for commercial and residential clients. Ensure customer needs are met with timely and personalized service, focused on data security, first-response solutions and environmentally friendly recycling.• Commercial client services include hardware/software troubleshooting (Windows and Mac platforms), systems administration, network troubleshooting, data recovery, and workstation builds and repairs • Residential client services consist of computer repair, hard drive replacements, RAM upgrades, power-supply swaps, data recovery, home network set-up, mobile device repair (iPhone, iPad) and software installations/upgrades• Provide consultation for personal computer needs such as hardware recommendations, software needs, storage, RAM upgrades, and processor needs

Lead members of a multidisciplinary team through contracting, design and construction of solar panel systems; ensure clients' expectations are met with respect to quality, on-time delivery and budget. Simultaneously manage numerous large projects; ensure standards are met relative to scheduling, customer communications and overall project organization.• Took over role of Branch Operations Manager while maintaining responsibilities of Project Planner Supervisor wiithin 4 months of initial hire• Increased overall kW output by 232% within first 8 months of interim phase by working with senior staff to identify issues in internal processes and refocus daily priorities of the project planning team• Led branch to highest install kW in branch history during 6th month of interim phase (332kW) • Achieved a perfect safety record in first 2 quarters of interim phase (Q3 and Q4 2015); was one of only 5 branches nationally to meet this achievement• Implemented internal policy changes for jurisdictions that weren't solar friendly, including ESO signoff change and a decrease in permit lead time• Demonstrated understanding of all branch-related solar incentives and programs including NY/CT Interconnection Process, NYSERDA and CT Greenbank Rebate Program• Increased staff motivation and reenergized branch by setting a precedent for new HR quality standards

Performed email migration from Lotus Notes to Microsoft Outlook for 2,500+ users across North America. Completed compliance checks on all user machines to ensure software requirements were met; installed software including Microsoft Office 2010 SP2, Microsoft Outlook 2010, Internet Explorer and Cisco Jabber on all non-compliant machines. • Set up new users in Office365 Admin console; applied licenses to user accounts and managed mailbox size• Maintained and supported the Microsoft Exchange environment and Active Directory infrastructure• Successfully installed Citrix Receiver on thin clients and troubleshooted all connectivity-related issues • Resolved all post-migration issues within Outlook/Office365/OWA on first response whenever possible• Configured all user mobile devices post-migration (iPhones, iPads, Androids, and Blackberrys)

Provided onsite and remote support for 500+ users across 5 national, regional and local client locations in both Windows and Mac environments. Responsible for day-to-day operations of clients' enterprise platforms, servers, networks, storage and infrastructure including troubleshooting and remediation of requests and incidents.• Managed the set up and builds of end user workstations • Successfully completed the set up and maintenance of user profiles through Active Directory; applied group policy to profiles and added login scripts to specific groups within organization• Completed extensive work within Exchange and Exchange PowerShell• Created and maintained Virtual Machines through VMWare Fusion/Workstation; created Windows machines in Mac environments that allowed Creative Departments to utilize Windows applications • Provided training to junior techs on corporate policies/procedures and proper troubleshooting techniques

Ensure customer satfiscation by providing level III Helpdesk support for 150+ users across multiple clients. Monitor, diagnose and resolve issues received through the IT helpdesk; properly document and track both status and resolution through Manage Engine (ticket tracking application). Maintain communication with the end-user to ensure successful and timley completion of all projects.• Efficiently troubleshoot hardware, software, or network related problems; implement new procedures to streamline completion of helpdesk trouble tickets • Achieve resolution of all incidents and requests on first call whenever possible; proactively and conscientiously balance competing demands• Successfully complete new installations and builds for multiple similar machines through imaging software (GhostCast, R-Drive Technician) and maintain all end user computer hardware• Effectively manage data within Oracle databases using SQL Developer; maintain communication with senior management about ongoing issues and project status• Reduce system processing errors by approximately 20%, by identifying errors in hardware set-up, processing procedures and system programming• Increase overall workforce efficiencies by 15%, through development and analyses of new departmental standards and procedures• Participate as a lead tester in all system enhancement projects; evaluate the quality of data transferring between applications (CMS and BOSS)• Assist in the training of new helpdesk technicians in regard to troubleshooting and installation of customer specific hardware, software, and applications

Responsible for managing overall sales and operations of Home Depot's Garden Centers. Maintain departmental expenses and budget through effective purchasing, inventory monitoring, quality control, and loss prevention. Assist customers with plant and product selection; liaise with buyers and managers to meet client requests. • Decreased product loss by approximately 15% through effective inventory control and plant care• Increased departmental revenue by analyzing sales trends and modifying orders to meet local market demands• Assisted in the training of Home Depot employees in regards to overall product knowledge and proper plant care techniques

Responsible for leading business development efforts, expanding customer basis and increasing revenue potential within the organization. Manage existing clients and play a key role in strategic planning, increasing client retention and maintaining satisfaction rates. • Increased potential customer basis by approximately 10%, by assisting in the development of new marketing materials and introducing products into specialty markets• Identified and capitalized on growth opportunities within the corporate and healthcare markets • Assisted District Manager with meeting planning and special projects

Supervised a workforce of 10 landscape employees, planned, estimated, and managed all projects from conception to completion. Scheduled client meetings, conducted needs assessment, and worked closely with customers to ensure overall accuracy and satisfaction. • Developed, sold and installed landscaping packages and products worth up to $50,000• Guaranteed accurate execution of original proposals; created landscape designs and production drawings, provided cost estimates, and oversaw purchasing, product selection and inventory control• Provided analysis of cost implications of construction, bidding, staff time and change orders• Decreased overall spending by negotiating with vendors and creating strong supplier relationships• Analyzed policies with regard to customer service and efficiency; recommended policy changes and process improvements as needed• Facilitated the training of new employees and acted as a lead to ensure operational requirements were clearly understood