I offer experience design, business strategy, user research, software architecture, and interface engineering services to help enterprises and startups overcome business challenges with technology. I can help you launch your startup, design and build a platform to power your ecosystem, or transform your enterprise's customer, employee, and user experiences. https://jasoncookdesign.com

- Led customer experience research and design for Dell Technologies' Services division, earning a TSIA STAR Award for innovation in 2023 for a design concept that saves 5,000 hours of agent time by improving 16,000 support customers' experiences annually. - Led the concept design and customer research for an industry-first solution that saves $37.6M in support costs, drives $21.5M in revenue growth through increased marketing and renewal opportunities, and won a Dell Technologies Global Services President's Award in 2024.- Directed the customer experience strategy, transforming people, processes, and technology to align with customer journeys.- Led blue-sky service design sessions, created maturity models, and co-developed a strategic roadmap to achieve North Star visions across the organization.

- Built strong relationships with executives, stakeholders, and delivery teams across four Dell business units to drive pan-Dell initiatives.- Spearheaded thought leadership in service design, creating and hosting the pan-Dell service design forum.- Created a pan-Dell customer journey model to unify experience strategy, customer research, and service innovation.- Led strategy, architecture, and design for multiple journey redesign programs simultaneously.- Earned five internal recognition awards for outstanding contributions.

- Led a team of product designers developing enterprise business management software.- Designed Dell's order management platform, now deployed company-wide.- Developed an enterprise asset management platform for large infrastructure organizations.- Defined and standardized customer experience principles adopted across the company.- Received five internal recognition awards for excellence.

- Interviewed stakeholders, benchmarked competitors, and aligned business goals and metrics to clarify client vision and strategy.- Conducted user interviews, heuristic evaluations, and created personas, user stories, use cases, and journey maps to understand user behavior.- Designed application interactions through process flows, sitemaps, wireframes, storyboards, and clickable prototypes.- Developed solution architectures using information hierarchies, component maps, and controlled vocabularies.- Created pixel-perfect style guides and detailed engineering specifications to communicate design intent across the organization.

- Led the User Experience department at a top digital agency, which later became Accenture Interactive.- Expanded the UX team to 9 core members and 20 additional resources.- Developed personalized career paths and growth objectives for team members.- Delivered UX design, strategy, and consultation for Fortune 50 clients.- Implemented process improvements that reduced revision time and costs by 20%, overseeing both short- and long-term department goals.- Successfully managed UX department integration during multiple company mergers, unifying acquired talent.

- Led the User Experience department at a 60-person company focused on natural UI and next-gen gestural interfaces.- Managed a team of 12 developers and designers, mentoring 4 information architects, and reporting directly to the CEO.- Acted as a hands-on leader, involved in project planning, management, and production alongside the team.- Ensured high-quality deliverables and timelines, fostering collaboration, personal development, and career growth within the team.- Delivered on-site consultations, workshops, and talks for Fortune 100 clients, with up to 25% international travel.- Contributed to the creation of Microsoft's Surface gestural interaction libraries and design patterns.- Managed new client engagements, developing pitches, proposals, and statements of work.- Led cross-department initiatives, improving communication, productivity, and driving measurable company growth.