Jason Ambrose Email & Phone Number

Managing a portfolio of insurance-based clients

Greater Chicago Area

IT Portfolio Planning- Developed a funding and prioritization framework to assist with intake and decision-making processes- Created tools and templates to assist with delivery standardization and transparency- Oversaw the execution of 80+ actions over 18 projects to improve overall portfolio health Delivery Lead - Platform Assessment- Responsible for providing an outcome-based assessment of client's readiness to launch their new consumer-facing platform- Developed detailed assessment framework to ensure critical functions were examined and processes were sufficiently documented and tested- Delivered assessment results in various leadership forums, including an opportunity to present directly to much of the company C-Suite, including the CEODelivery Lead - Platform Implementation- Responsible for overall delivery across all program facets- Main point of contact for all client issues, escalations, and decision-making- Oversight for team of 50+ resources

Greater Chicago Area

Scrum Master- Direct oversight of 50+ team members across North America, Europe, and Asia- Responsible for core platform configuration and enablement items- Utilized Azure DevOps to organize and manage the team and workProject Manager- Large scale (~500 people), multi-year IT transformation- Responsible for generating metrics, financial reporting, contract management, expense control, invoicing, developing formal communications, and forecasting milestone completion dates based on progress- Account information security lead- Participated in daily/weekly meetings to drive progress and uncover roadblocks Operating Model Alignment- Planned and managed the execution of operating model changes across multiple teams/regions. Activities included effectively communicating analytics-based reasoning, ensuring resource transitions and target deliverable dates were met, and providing functional support and updates to leadership during and after the transition period.Predictive Underwriting - Developed future state business process flows and provided model risk management recommendations for the promotion of actuarial models into production in a SAS environment, effectively reducing cycle time from weeks to hours/days. Activities included analyzing current state activities, facilitating discussions between actuarial and SAS leadership, and developing all final deliverables.

Greater Chicago Area

- Partnered with executive leadership to build out a business architecture practice across all major business units. Responsible for running education sessions, as well as providing initial analysis and preliminary documentation for one of the business units as a a precursor to the larger effort. - Planned and facilitated a 2 week workshop to develop detailed use cases for an appointment scheduling tool that is used countrywide. Additional activities involved persona mapping, storyboarding, wireframing, and successfully delivering a presentation to executive leadership, leading to investment and implementation.- Participated in the initial development of a voice-enabled Alexa application to assist with claim tracking and answering of FAQs- Provided analysis to update a client-facing mortgage servicing platform and business offering services. Delivered detailed business use cases and a cost-benefit analysis to assist in their decision making- Drove the documentation of a Group Benefits case tracking solution, which was subsequently utilized in a Salesforce environment. Purpose of the solution was to give the business better insight into their various processes and reduce administrative overhead related to case tracking

Greater Chicago Area

Highlighted Project: Medical Management Program- Organized, documented, and drove the creation of business/functional requirements, use cases, process flows, training manuals, and other assorted needs for the implementation of a successful BPAAS - Primary point of contact for the client, regarding product/system related queries- Assisted in system and UI design sessions, focusing on usability- Assisted in company-wide training sessions and webinars to ensure a smooth transitionOther- Conducted a targeted assessment of the BA role within the organization, providing recommendations and roadmaps intended to transform the organization’s SDLC processes and results- Assisted client in business requirement definition and capability mapping in support of agency management system implementation- Assisted client in designing operations for a start-up personal lines property insurance company. Activities included developing operating model and new business/policy administration workflows, working with client and client’s software vendor to identify gaps between underwriting guidelines and point of sale/policy administration functionality, and creating detailed process manuals and policies to support business processes

Northbrook, Il

-Provided strategic direction for delivery leads with identified resource needs-Coordinated extended resource transitions across international borders-Ensured sourcing consistency by monitoring and approving all technology and operations related statements of work

Northbrook, Il

-Conducted industry research, leveraging advisory firm knowledge to create client specific reports and make recommendations for improvements to various clients.-Created detailed process maps formally documenting claims and audit processes-Assisted with design and facilitation of executive strategy session to articulate future vision.-Documented process to prepare for launch of an enterprise talent market program.-Partnered with a Vice President to help develop and implement a new strategy with the purpose of driving revenue in a particular market segment.-Conducted interviews and outside research on specific topics related to knowledge management, leading to a formal recommendation for company leaders.

Bachelor Of Science (Bs), Business Administration And Management, General

Activities and Societies: NCAA Division 1 Men's Volleyball Minors in Psychology and International Business

European Studies/Civilization

Activities and Societies: Attended university classes while also visiting multiple European Union institutions to further my knowledge.

Business/Commerce, General

Activities and Societies: Palazzo Rucellai classes focused on Italian Language, European Union, and Italian Business