Created vision, mission, goals, and budget for department of 75 staff members. Teams included Financial Processing, Accounts Receivable/Federal Invoicing, Compliance & Quality, Training, and Account Services Call Center.Developed culture and values which produced positive adaptive teams, increased retention by 20%, and succession training provided organization future leaders. Redesigned processes using Six Sigma techniques which reduced avg. aging of federal funding by 60 days, reduced outstanding A/R by 65%, increased transactional WIP by 30% without increasing staffDeveloped policies for billing, disbursing, refunding and reconciling federal student loans and VA GI Bill funding; projected monthly and quarterly cash goals; created and managed cash flow reporting. Managed internal and external compliance audits. Acted as company liaison with Federal and State agencies, evaluated risk prior to policy changes as member of Change Management Council, saved organization $1.7M by negotiating fines with Department of EducationWrote and negotiated Service Level Agreements (SLA) with customers, managed staff and workflow to exceed SLA standards and increased customer satisfaction at 100+ branchesIdentified new services for our internal customers; drafted, delivered, and won business proposals that further centralized financial services within the organization opposed to using external vendor

Led three Military Benefits Teams (Financial Processing Team, Quality Assurance/Compliance Team, and Training Team) with virtual teams in three states. All team members rated high employee engagement regardless of locationEstablished relationships and became liaison with Federal and State Regulatory Agencies Researched and wrote company wide policy that led to reduction in Federal compliance errors and mitigated financial risks Managed the creation of curriculum design and facilitation on Military Education Benefits Regulatory ComplianceStudied SharePoint Designer to create intranet Wiki of compliance curriculum for front end staff

Promoted from Academic Advisor to Specialist position as a Subject Matter Expert on Grand Canyon University Policies and Programs for Military Division Created Standards of Procedures for Military Division and trained Enrollment Counselors, Finance Counselors, Academic Counselors and ManagersCross trained with Finance Department to gain knowledge of Financial Aid, Military Scholarships, and Financial Software to better service studentsVA Certifying Official responsible for invoicing and billing the Department of Veteran Affairs for 800 studentsCustomer service led to high retention and graduation rate with assigned student population

Responsible for advising undergraduate and graduate students regarding admissions and degree completion requirements. Learning and overcoming student objections to attending the University through one-on-one interaction.

Directly responsible for the Army’s most valuable resource, soldiers, during combat operations including structuring, planning and conducting raids, combat patrols – mounted and on foot, escorts and observations. All of these activities required a high level of planning, adaptability while in operations, and after action reviews – overall project management skills.Confidently negotiated disputes, which resulted in equal and productive operations. Developed rapport with all levels of management.Mentored and trained Team Leaders to prep them for advancement – succession planning