Jason Short Email & Phone Number

United States

Created, developed, and implemented training curriculum in Virtual Service, Install, Team Leads, and Universal Admin programs for ADT's new Virtual Support Center.Onboarded 186 Specialists to the Virtual Support Center at ADT, directly managing training and introduction to department policies, processes, tools, and knowledge required for successful job performance.

Solved customer issues and prevented on site technicians from traveling to customer's homes with a variety of troubleshooting resources and experience. Programmed security panels on both heritage and contemporary ADT systems including Resideo/Ademco/Honeywell, Tyco/DSC, and G&E alarm systems. Provided specialized troubleshooting for customer's camera and home automation systems from ADT Pulse, Alarm.com, and Google Nest product lines.

Customer service liaison and troubleshooting specialist for ADT customers with CCTV and Card Access systems.

General inbound customer service agent providing front line over the phone support to ADT customers.

Rochester, New York

Trainer/Facilitator for newly hired employees in Cable Repair for Spectrum Cable Services.Trainer/Facilitator of recursive training for existing Customer Service Representatives for Cable Repair for Spectrum Cable Services.

Rochester, New York

Customer Service Care Representative for Spectrum Cable Services. Over-the-phone education, troubleshooting, and repair of Spectrum Cable Services for Residential Customers.

Rochester, New York

• Taught English in an all-boys public school setting working to improve English Language Arts skills using data from student performance, NYS Common Core State Standards for English and Literacy, and research-based best practices to increase the chances of success for young men in our Rochester community. • Lead-Teacher in the design, sale, and distribution of the first ever Leadership Academy school yearbook with a team of students and staff. • Responsible for the creation and school-wide implementation of the Leadership Academy Lesson Plan Template used for instruction by all school staff. • Lead-Teacher responsible for the creation and school-wide implementation of a Positive Behavioral Intervention Systems (PBIS) program. With a team of staff, we petitioned community organizations, businesses, colleges, and universities for rewards for our students including $500 in donations from 7-Eleven.

Batavia, New York

• Designed and implemented CCSS-ELA aligned 7th grade English Language Arts curriculum with a strong focus on close reading and fundamental literacy skills. • Participated in the creation and roll-out of a Close-Reading Assessment Program involving all four core subject areas. Created assessments for core-curriculum and aligned with CCSS-ELA Learning targets. Assessments were evaluated and student performance was analyzed during a once-weekly teacher meeting, and instructional activities were created to meet students’ learning needs. • Lead-Teacher of a school-wide literacy night to inform parents, students, and community members about the literacy skills needed for success in education and career pursuits.

Master'S Degree, Teaching Reading And Literacy In Adolescence, 4.0

Participant in Social Justice in Education Program

Bachelor Of Arts - Ba, English Literature; Ela Teacher Certification Program, 3.27

In conjunction with B.A. in English Literature Diploma, I received NYS Public School Teaching Certification for Grades 7-12 English.

Bachelor Of Arts - Ba, English Literature; Ela Teaching Cert. Program, N/A; Transfer To Suny Geneseo

High School Regents Diploma