Customer Support Specialist
Current
Nov 2020 - Present
AeroLeads people directory · profile
Jason D. Email & Phone Number
Customer Support Specialist at Tucows
at
Tucows
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Support Specialist at Tucows
Location
Kitchener, Ontario, Canada
Company size
Who is Jason D.? Overview
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Quick answer
Jason D. is listed as Customer Support Specialist at Tucows at Tucows, a company with 473 employees, based in Kitchener, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Jason D..
Jason D. previously worked as Customer Support Specialist at Tucows and Senior Support Specialist at Auvik Networks Inc.. Jason D. studied at Trios College Business Technology.
Company email context
Email format at Tucows
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Tucows
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Profile bio
About Jason D.
Experienced Technical Support Analyst with a demonstrated history of working in the computer networking industry. Skilled in Integration, Enterprise Software, SQL, Customer Service, and Microsoft Office. Strong information technology professional graduated from triOS College Business Technology.
Current workplace
Jason D.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Tucows
4 roles
Jason D. work experience
A career timeline built from the work history available for this profile.
Senior Support Specialist
- Creating and escalating bug reports using JIRA for development review
- Assisting account managers on Customer Technical review calls
- Ensuring devices are configured properly for SNMP / NetFlow
- Assisting partners with troubleshooting network issues with diverse network architectures
- Interview potential technical support specialists
- Training of T1 Technical Support Specialists
Apr 2019 - Apr 2020
Technical Support Analyst
- Provided excellent customer service via email, phone and chat
- Developing and maintaining external knowledge base articles which include device configuration and general network troubleshooting
- Assisted partners with Netflow, SNMP, SSH, Telnet, CLI, WMI, and other protocols
- Host screenshare (Zoom) meetings for complex deployment and troubleshooting initiatives
- Assisted with configuring and monitoring lab equipment including Cisco, HP, Dell, and Forigate devices
- Perform and analyze TCP dump packet captures isolating traffic issues in session flows
Nov 2017 - Apr 2019
Product Support Analyst
- Respond to incoming telephone calls
- Create service requests
- Process returns, exchanges and parts requests
- Resolve technical issues over the telephone and via remote troubleshooting with customer systems
- Respond to customer inquiries related to Equitrac, Nuance PDF products, and eCopy Sharescan
- Assess customer support requirements
Sep 2010 - Nov 2017
Team & coworkers
Colleagues at Tucows
Other employees you can reach at tucows.com. View company contacts for 473 employees →
GW
Greg Williams
Colleague at Tucows
Canada, Canada
View →
JH
John Ha
Colleague at Tucows
Canada, Canada
View →
NT
Nivethan Thaneswaran
Colleague at Tucows
Canada, Canada
View →
SJ
Sam Jaamac
Colleague at Tucows
Kirkland, Washington, United States, United States
View →
EF
Elida Flores
Colleague at Tucows
Renton, Washington, United States, United States
View →
AS
Anoop Sivasankaran
Colleague at Tucows
Greater Toronto Area, Canada, Canada
View →
AM
Aidan Mariglia
Colleague at Tucows
Hamilton, Ontario, Canada, Canada
View →
VG
Vaidas Grigaitis
Colleague at Tucows
Canada, Canada
View →
PP
Poop Pee
Colleague at Tucows
United States, United States
View →
ES
Emily Shewfelt
Colleague at Tucows
Canada, Canada
View →
Greg Williams
Colleague at Tucows
Canada, Canada
View →
JH
John Ha
Colleague at Tucows
Canada, Canada
View →
NT
Nivethan Thaneswaran
Colleague at Tucows
Canada, Canada
View →
SJ
Sam Jaamac
Colleague at Tucows
Kirkland, Washington, United States, United States
View →
EF
Elida Flores
Colleague at Tucows
Renton, Washington, United States, United States
View →
AS
Anoop Sivasankaran
Colleague at Tucows
Greater Toronto Area, Canada, Canada
View →
AM
Aidan Mariglia
Colleague at Tucows
Hamilton, Ontario, Canada, Canada
View →
VG
Vaidas Grigaitis
Colleague at Tucows
Canada, Canada
View →
PP
Poop Pee
Colleague at Tucows
United States, United States
View →
ES
Emily Shewfelt
Colleague at Tucows
Canada, Canada
View →
1 education record
Jason D. education
-
Trios College Business Technology
FAQ
Frequently asked questions about Jason D.
Quick answers generated from the profile data available on this page.
What company does Jason D. work for?
Jason D. works for Tucows.
What is Jason D.'s role at Tucows?
Jason D. is listed as Customer Support Specialist at Tucows at Tucows.
Where is Jason D. based?
Jason D. is based in Kitchener, Ontario, Canada while working with Tucows.
What companies has Jason D. worked for?
Jason D. has worked for Tucows, Auvik Networks Inc., and Nuance Communications.
Who are Jason D.'s colleagues at Tucows?
Jason D.'s colleagues at Tucows include Greg Williams, John Ha, Nivethan Thaneswaran, Sam Jaamac, and Elida Flores.
How can I contact Jason D.?
You can use AeroLeads to view verified contact signals for Jason D. at Tucows, including work email, phone, and LinkedIn data when available.
What schools did Jason D. attend?
Jason D. studied at Trios College Business Technology.
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