Jason Cook Email & Phone Number

Austin, Texas

• Manage a team of three, responsible for individual tier-one customer accounts; contributing more than $72M of yearly spares revenue• Ensure the maintaining of spares market share and drive additional growth across new, recaptured, and repair/refurbished business; year over year• Represent TEL US region in customer global VPA negotiations and execution for key accounts• Create, negotiate, and analyze customer contracts such as consignment agreements, pricing agreements, credit programs, spares MoUs, repair contracts, and special programs• Manage three customer-specific global price books; including profit margin analysis and internal cost reduction negotiations for both periodic maintenance and yearly revaluation• Monitor and report out KPI/KSI to senior management: MDWP, inventory turns, revenue, and key account activities• Support escalation management to mitigate customer impact and identify/execute quick resolution and prevention of higher escalation• Lead localization efforts for key accounts of repair business driving TEL competitiveness by working to meet customer’s pricing and turnaround targets• Develop and manage spares operations processes and procedures to TEL’s quality and compliance standards• Engage in creative thinking and outside-the-box concepts to produce win-win scenarios

• Served as point of contact for a top tier customer account communications including but not limited to support of trend analysis, ramp planning, and stocking strategies as well as supply line details, part identification, issue and escalation resolution• Liaison between TEL HQ and customer HQ for spares activity• Led activities for MDWP reduction; achieving customer requested goal of decrease from 0.7% to 0.2%• Tracked and reported spares KPI to internal and external management teams through QBR activity• Identified and captured new spares opportunities around regained second-source and repair business• Facilitated materials planning through monthly spares meetings for all business units at each customer site; received customer acknowledgement of Supplier Benchmark at customer fab.• Assisted in the development and maintenance of the customer MoU agreement with focus on FROR and yen banding• Reinstated the accounts consignment agreement• Managed release of customer Global Price Book and yen banding adjustments• Collaborated with cross-functional teams to develop and maintain multiple account processes and procedures• Used a wide range of Access reporting to gather data for analyzing consumption trends, customer activity, budgets, etc.

Austin, Texas Area

• Serve as a point of contact for customer communications including but not limited to supply line details, consumption data, issue resolution and escalations• Conduct quarterly demand capacity meetings with the customer to ensure supply line health and to determine any potential risks• Perform forecast of critical spares inventory on a monthly basis while working with the TEL factory to ensure accurate spares fulfillment and support• Lead necessary task force meetings as a result of customer escalations• Host bi-weekly parts transition meetings to review and ensure smooth part changes• Handle the daily operations of inventory replenishments, maintenance and optimization along with VF BOM and RSPL maintenance• Expedite orders as needed to meet or exceed customer expectations and satisfaction as well as minimize zero bin occurrences• Use a wide range of Access reporting to gather data for analyzing; consumption trends, customer activity, budgets, etc.• Established relationships by communicating daily with managers, TSM, TSC, field team, buyers, technical support, factory contacts and the customer

Austin, Tx

• Manage customer emergency orders and escalations via weekly reporting and daily communication with TEA teams and TEL factories for quickest ETA updates and delivery schedules• Manage the emergency order reduction project within TEA and successfully reduced emergency purchase orders issued to TEL by 84% with continuing efforts geared towards cost reduction• Review all none U.S. stock emergency orders for potential options including but not limited to local sourcing, component level sourcing and other BU stock sourcing• Issue OEM purchase orders for all BUs, manage OEM open PO report for commits and OTD commits, manage OEM blocked invoices and unmatched receipts• Local source necessary items and work with suppliers to negotiate best pricing• Review catalog items for potential cost savings and shorter lead times with OEM sourcing via DPAL registration• Expedite orders as needed to meet or exceed customer expectations and satisfaction as well as minimize zero bin occurrences• Provide a wide range of reporting to team and management via Webi, TELReporting, Access, etc.• JTE 2013 class member leading, projects: Parts Task Force – KPI Dashboard and Salesforce.com• Established relationships by communicating daily with managers, TSC, field team, planners, technical support, factory contacts and suppliers

Porland, Or

• Serve as the primary point of contact for all TSM customer communications including job reports, expedite requests, status follow up and issue resolution• Manage all aspects of TSM Reconciliation and ensure on-time monthly invoicing which includes but not limited to resolving discrepancies, order processing and order returns• Manage all aspects of customer expedite and machine down requests from initial order to delivery to end user• Manage all RMA items to proper disposition

Austin, Tx

• Systematically manage customers TSM/SMI processes and the material flows associated with each transaction• Compile and publish the daily Baan vs. SIMI/SMI system inventory comparison and analyze all discrepant items• Conduct on-site physical inventory audits and report results in efforts to reach goal of system alignment• Reconciled over $7 million of on-site consignment inventory at one customers site alone

Austin, Tx

• Project Manager for the FAB program dealing with electronics manufacturing of cable assemblies and wire harness services• Maintain the Master Production Schedule to ensure all projects are scheduled accurately in order to meet or exceed customer satisfaction• Generate all work orders per customer purchase orders and schedule them according to daily capacity of the production floor• Handle all customer expedites and push outs by rescheduling as necessary per material and production planning• Run and monitor customers VMI and RFQ reports of their weekly forecasts and plan firmed orders accordingly• Schedule and monitor Bus Route and Consignment arrangements• Monitor assembler efficiencies and assign Pre-Production builds for OMS creations• Provided all assigned customers with weekly status reports on all open jobs; managed the entire customer relationship including internal sales

Austin, Tx

• Managed the daily operations of product sales• Handled all aspects of product buying through outside vendors• Coordinated and managed in-store and out-of-store events for promotional purposes• Managed staff work schedules• Provided excellent customer service and ensure customer satisfaction• Established relationships by communicating daily with the top major music distributors, producers, deejays and promoters • Managed store budgets and expedite vendor payments

Santa Monica, Ca

• Provided support in publicity campaigns for the following films: Jonah- A VeggieTales Movie, Standing in the Shadows of Motown, Roger Dodger, Amandla! A Revolution in Four-Part Harmony, Boat Trip• Coordinated talent/filmmaker schedules and accompanied talent/filmmakers for interviews during press junkets and premieres• Handled the daily routing of national and local press coverage and creating publicity wrap reports• Managed the scheduling and execution of all press screenings• Arranged press days and events• Established relationships by communicating daily with press, talent, filmmakers, personal representatives and publicity agencies• Managed title budgets and expedited vendor payments

Lubbock, Tx

• Operated and programmed Cyberlight Status Que system• Soundboard operator for events: basketball games, concerts, commencement, etc• Worked directly with production staff to ensure smooth flawless operations of daily activities

Orlando, Fl

• Assisted in The Hunchback of Notre Dame at the Backlot Theatre• Shadow to stage-managers and technicians• Handled guest relations