Jason Smith Email & Phone Number

Texas, United States

Irving, Texas, United States

• Provide expert level build support and resolve virtual desktop issues.
• Conduct Root Cause Analysis(RCA) for Automation application issues on Windows/Linux.
• Identify and automate manual and redundant processes, streamlining operations.
• Provide operational support to maintain a reliable and healthy Horizon View and vCenter environment
• Driving productivity, recommending improvements, remediation and operational excellence using quality methodologies to identify opportunities… Show more
• Driving productivity, recommending improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement.

Irving, Texas, United States

• Retain responsibilities listed for IT Virtualization Engineer II role.
• Primary Engineer for Data Protection via RubrikNotable Projects:
• Design and buildout of VMware Horizon Disaster Recovery Solution at secondary datacenter, leveraging Nutanix.
• Migrate Dell XC630 Infrastructure to Disaster Recovery Site and deploy new Dell XC640 Infrastructure at Primary site.
• Decommission End-of-Life Dell XC630 Infrastructure and migrate Dell X640 infrastructure to Disaster… Show more
• Decommission End-of-Life Dell XC630 Infrastructure and migrate Dell X640 infrastructure to Disaster recovery Site

Irving, Texas, United States

• Primary engineer for Horizon 7 Virtual Desktop Infrastructure.
• Primary engineer for Nutanix infrastructure on Dell XC630 platform.
• Secondary Engineer for Data Protection via Rubrik.
• Provide infrastructure support and guidance related to new and ongoing business projects.
• Provide support for miscellaneous applications and services as needed by business owners.Notable Projects:
• Automation and standardization of Virtual Desktop image patching process.

Irving, Texas

• Developed and maintained VMware Horizon 7 View Virtual Desktop Infrastructure with specific regard to desktop pools, image/application patching, configuring UEM for desired persistent data and presentation, and Group.
• Provided technical support for escalated issues related to technical difficulties with hardware, software, networking, and servers.
• Managed Engineering ticketing queue and assigned/worked escalated issues as necessary.
• Primary… Show more
• Primary engineer for server and infrastructure patching using SCCM for 400+ physical and virtual servers.
• Performed virtual server administration by monitoring and troubleshooting performance, managing permissions and roles, and building/rebuilding or decommissioning virtual servers.

Irving, Texas

• Provided technical support for first call resolution of 70+ reported issues per week related to end user technical difficulties with endpoint devices, hardware, software, and networking.
• Provided imaging support and development as necessary for new user setups.
• Managed and supported endpoint security applications via McAfee EPO.
• “Go-To” for Desktop Support Solutions with relation to configuring and troubleshooting Exeter vendor applications in coordination with the Production… Show more
• “Go-To” for Desktop Support Solutions with relation to configuring and troubleshooting Exeter vendor applications in coordination with the Production Support team.
• Created Device Collections, Automatic Deployment Rules and access reporting with SCCM.

Stillwater, Oklahoma

Oklahoma State University Emergency OperationsProvided end-user support and diagnostics including hardware and software installation and setup, technical maintenance, and documentation on high-priority and sensitive Emergency Operations systems.Coordinated and assisted vendors in maintaining and upgrading Motorola VHF Radio systems and equipment.

Stillwater, Oklahoma

• Oklahoma State University Police DepartmentManaged all internal IT systems and provide troubleshooting and onsite technical support for departmental IT resources. Performed duties as assigned.Notable Projects:
• Lead technician for SharePoint Online migration away from Office Groove.
• Developed a plan to integrate dual factor authentication on all department systems utilizing existing server and RFID technology available to sustain department accreditation.
• Oversaw… Show more Oklahoma State University Police DepartmentManaged all internal IT systems and provide troubleshooting and onsite technical support for departmental IT resources. Performed duties as assigned.Notable.
• Oversaw and facilitated the upgrade of new department systems and destruction of obsolete sensitive hardware.
• Set up and maintained Motorola MIPS VOIP Radio Consoles on the university SCADA network in collaboration with Emergency Operations Center Personnel Show less