Jason Dulin Email & Phone Number

Philadelphia, Pennsylvania, United States

Responsible for overseeing product implementations, project management, change management, customer onboarding, partner onboarding, and partner support for a targeted subset of Litera cloud and on premises products. Demonstrating strategic leadership and commitment to service excellence leading to a track record of driving customer success through service.

Bala Cynwyd, PA

• Reporting to the CTO, responsible for identify opportunities and risks essential for the delivery of Prosperoware’s products, implementation, consulting and support services. Additional responsibility includes.
• Manage global team of Project Managers, Business Analysts, and Technical Consultants in US, UK, India, and Kosovo offices that delivered Prosperoware’ s implementation services. Duties include hiring and termination.
• Create operation efficiencies by identify bottlenecks in the process and develop a strategy to streamline the process.
• Work with Prosperoware customers to ensure customer success and serve as an escalation point for any issue that may arise with services or product.
• Coordinate with other business units including Engineering, Sales, and Product Management teams to identify and communicate product enhancements required to satisfy the needs of our customer base.
• Assist Account Executives in product demonstrations and creation of statement of work for implementations and consulting services.

Bala Cynwyd, PA

• Responsible for the planning, organizing, and management of project tasks and resources to bring about the successful completion of project goals and objectives for our customers.
• Developing and managing project plan, tasks, timelines, milestones and deadlines
• Coordinating work with functional area leaders and monitoring and reporting on project status and issues
• Assigning tasks to staff and supervising work
• Coordinating and responding to client issues

King Of Prussia

• Leader of the Operations and Design departments for the Community Magazine. Support all editorial production for US, UK, Spain and India. Also work with our information technology group to develop and deploy solutions.
• Worked closely with software vendor for roll out of magazine production system to scale from 7 users to over 300 globally. System is currently producing over 22,000 pages of content monthly.
• Defined, tested and delivered in house Custom CRM built in FileMaker Pro that tracked all of our 10,000+ community contacts.
• Drove a global VMWare solution to solve file transfer and latency issues in the various countries that our operations are based in.
• Managed global software deployments and upgrades to our production system.
• Helped to define requirements for a new production platform to be rolled in late 2014.

Greater Philadelphia Area

• Responsible for identifying, prospecting, and securing business opportunities
• Develop and implement sales strategies for new account prospects.
• Work closely with recruiting team to strategize and build pipelines of quality resources for client requirements.
• Manage recruiting activities to ensure all requirements are serviced to client expectations
• Build and maintain strong client relationships with existing and new clients.
• Leverage existing client relationships to expand Experis service offerings within accounts

Account Management for three of our largest accounts in our region.Ensure compliance to all pre-screening and audit requirements for these accounts.Manage all requisition activity and provide special service support when required.Lead on special assignments and projects for the region.Trained and developed new team members in East Territory.Involved.

Responsible for 9 Branch Offices and 8 On-Site offices with over 30direct reports for 3 company brands.Manage all operational aspects for the company reporting directly toC.E.O. and V.P.’s.Lead on role outs of all company initiatives to both internal employees and customers.Worked with Branch offices to help with staffing strategies for different client.

Manage, evaluate, and develop on-site staff.Conduct weekly staff meetings to review processes, obtain feedback, and make appropriate operational changes.Participate in strategic resource planning with Client Management and TAC Business Units.Coordinate all contract-staffing activities for client’s site.Meet with client’s managers and supervisors to.

Screen and interview applicants against current requirements to findthe best fit for both client and applicant.Submit resumes to the client for their review and set up interviewswith applicants.Negotiate rates with applicants and client to maximize companyprofitability.Perform reference checks on applicants.Maintain contact with contractor and resolve any.

Consistently evaluate product movement and placement to increase sales and profitability.Execute corporate merchandising displays and initiatives to maintainbrand consistency.Supervise daily store activities with staff of 80 to 100 employees.Traveled to stores in sales district to train managers on staffing andpayroll issues.

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Education record