Jason Dulin Email & Phone Number

Philadelphia, Pennsylvania, United States

Responsible for overseeing product implementations, project management, change management, customer onboarding, partner onboarding, and partner support for a targeted subset of Litera cloud and on premises products. Demonstrating strategic leadership and commitment to service excellence leading to a track record of driving customer success through service delivery and implementing cutting-edge product and process best practices.Pioneered and led cross-functional efforts in product implementations, project management, change management, customer onboarding, partner onboarding, and partner support for a designated product line.Focused on delivering unparalleled services, striving to achieve exceptional customer adoption and value from Litera solutions.Monitored team performance and managed global service operations, resulting in optimal resource allocation, improved project delivery, and consistent excellence.Effectively engaged with internal and external stakeholders, including senior leadership and strategic account planning, fostering strong relationships and ensuring seamless alignment with business objectives.Fostered a robust and self-managed team culture, inspiring managers and individual contributors to consistently deliver exceptional results.Managed the team budget, aligning resources with company goals and initiatives.Designed and executed innovative service offerings to support team objectives and drive overall company strategy.Championed and supported the partner program, overseeing all related responsibilities and support.Established and enforced Standard Operating Procedures to maintain consistent excellence and quality across operations.Led the successful integration of new acquisitions into the team, ensuring smooth transitions and maximizing synergies.Demonstrated a proven ability to achieve and exceed performance criteria, including customer satisfaction, quality, process adherence, revenue forecasting, and other key metrics.

Bala Cynwyd, Pa

Reporting to the CTO, responsible for identify opportunities and risks essential for the delivery of Prosperoware’s products, implementation, consulting and support services. Additional responsibility includes identifying opportunities for innovation as well as technical and procedural obstacles for business success.• Manage global team of Project Managers, Business Analysts, and Technical Consultants in US, UK, India, and Kosovo offices that delivered Prosperoware’ s implementation services. Duties include hiring and termination decisions, staffing assignments, staff growth & development, performance reviews, and workload balancing. • Create operation efficiencies by identify bottlenecks in the process and develop a strategy to streamline the process. • Work with Prosperoware customers to ensure customer success and serve as an escalation point for any issue that may arise with services or product. • Coordinate with other business units including Engineering, Sales, and Product Management teams to identify and communicate product enhancements required to satisfy the needs of our customer base.• Assist Account Executives in product demonstrations and creation of statement of work for implementations and consulting services. • Work with third party implementation vendors/partner to ensure services are properly scoped and executed. Train vendors and partners on product features and implementation procedures.

Bala Cynwyd, Pa

Responsible for the planning, organizing, and management of project tasks and resources to bring about the successful completion of project goals and objectives for our customers.• Developing and managing project plan, tasks, timelines, milestones and deadlines • Coordinating work with functional area leaders and monitoring and reporting on project status and issues • Assigning tasks to staff and supervising work • Coordinating and responding to client issues

King Of Prussia

Leader of the Operations and Design departments for the Community Magazine. Support all editorial production for US, UK, Spain and India. Also work with our information technology group to develop and deploy solutions that support our editorial team.Project Management• Worked closely with software vendor for roll out of magazine production system to scale from 7 users to over 300 globally. System is currently producing over 22,000 pages of content monthly.• Defined, tested and delivered in house Custom CRM built in FileMaker Pro that tracked all of our 10,000+ community contacts.• Drove a global VMWare solution to solve file transfer and latency issues in the various countries that our operations are based in. • Managed global software deployments and upgrades to our production system.• Helped to define requirements for a new production platform to be rolled in late 2014.• Ran pilot for a new advert production process to create a better customer experience and reduce production cycle times.Operations Management• Managed operation and design team with 7 direct reports.• Produced daily production reports for leadership to manage team’s outputs.• Maintained database and production schedule for 700 monthly editions.• Created and managed user accounts and access in several production system.• Created and maintained intranet and SharePoint sites to disseminate information to the team.• Developed workflows for editorial and pagination groups to eliminate waste in the process.• Worked with off -shore teams to assist with magazine content production..Talent Acquisition• Supported recruiting effort that hired over 200 employees.• Set up processes to ensure on-boarding activities were completed for all team members that included equipment and training in US, UK, and Spain.• Managed workforce and capacity planning for the production of magazine product.• Sourced staffing vendor to hire contract employees for several skill sets for our editorial process.

Greater Philadelphia Area

•Responsible for identifying, prospecting, and securing business opportunities•Develop and implement sales strategies for new account prospects.•Work closely with recruiting team to strategize and build pipelines of quality resources for client requirements. •Manage recruiting activities to ensure all requirements are serviced to client expectations•Build and maintain strong client relationships with existing and new clients.•Leverage existing client relationships to expand Experis service offerings within accounts•Create strategic and tactical plans to uncover and close a wide range of "IT" consulting projects•Received “Circle of Stars” Award for revenue growth year over year.

Account Management for three of our largest accounts in our region.Ensure compliance to all pre-screening and audit requirements for these accounts.Manage all requisition activity and provide special service support when required.Lead on special assignments and projects for the region.Trained and developed new team members in East Territory.Involved closely with implementations of New Client Programs.Perform activities to advance positive relationships, retain clients and contractors.Responsible to meet and exceed company sales and revenue goals for accounts.Responsible for New Business development within region.Daily contact with the client’s hiring managers to obtain request for contractors and the presentation of candidates.Negotiate rates with Client and Recruiters to meet the needs of both our client and to maximize profit margins for TAC.

Responsible for 9 Branch Offices and 8 On-Site offices with over 30direct reports for 3 company brands.Manage all operational aspects for the company reporting directly toC.E.O. and V.P.’s.Lead on role outs of all company initiatives to both internal employees and customers.Worked with Branch offices to help with staffing strategies for different client needs.Worked closely with client managers to ensure both Accu’s and client’s policies were properly enforced.Hire and train all new employees to perform to the company standard.Provide couching, counseling and corrective action to all staff.Interact with new and existing customers to ensure the highest levelof customer service is met.Controlled cost by improving processes and increasing staff efficiency.

Manage, evaluate, and develop on-site staff.Conduct weekly staff meetings to review processes, obtain feedback, and make appropriate operational changes.Participate in strategic resource planning with Client Management and TAC Business Units.Coordinate all contract-staffing activities for client’s site.Meet with client’s managers and supervisors to identify projects,forecast workloads, and determine staffing needs.Ensure client avoids co-employment issues and advises client ‘s staffwhen possible conflicts may arise.Resolve contractor issues between Client Management, AssociateSuppliers, and TAC Business Units.Manage associate suppliers to ensure a high level of quality candidates.

Screen and interview applicants against current requirements to findthe best fit for both client and applicant .Submit resumes to the client for their review and set up interviewswith applicants.Negotiate rates with applicants and client to maximize companyprofitability.Perform reference checks on applicants.Maintain contact with contractor and resolve any issues.Attend job fairs and association meetings.

Consistently evaluate product movement and placement to increase sales and profitability.Execute corporate merchandising displays and initiatives to maintainbrand consistency.Supervise daily store activities with staff of 80 to 100 employees.Traveled to stores in sales district to train managers on staffing andpayroll issues.

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Education record