• Web site development and administration of transactional, dynamic, and/or interactive web sites.• Evaluates information technology skills of employees and determines training requirements.• Provides and administers training in hardware and software technologies.• Assists with various design activities such as creating program specifications, workflow diagrams or structured charts, and logical data models.• Develops, prepares, and assists with documentation preparation for the system, including run books for computer operations staff, procedural manuals and on-line help instructions for users, and technical documentation manuals for IT staff.• Assists in the planning, deployment, configuration and maintenance of networked systems.• Identifies, analyzes and solves production and other information technology problems/issues as identified and instructed by Manager of Information Systems.

Prepared and provided reporting to internal leadership on the overall health and success of operational requirementsbased on established metrics and criteria● Maintained advanced knowledge of technology, software, integration, business models, and processes utilized across thedepartment● Monitored and audited data to ensure it is processed as expected; when issues arise, conduct in-depth analyses to determinethe root cause and work with Customer Success teams, Finance, and Product developers to remediate● Translated complex operational processes and obligations adequately and maintain internal systems● Collaborated on client-specific projects, and lead regular touch-base meetings with each business partner● Provided project management for partner team initiatives and ensured timely delivery of operational solutions● Documented, executed, and maintained operational standards of practice; Acted as point of contact for segment operationalconcerns or issues● Communicated internally acceptable data points required for systematic processes, the importance of process elements,and how they translate to the end-user experience.

• Managed line of business contribution margins• Performed scheduling and forecasting• Conducted staff performance reviews• Prepared daily performance reports for senior management• Functioned as the liaison between the client and upper management to monitor the effectiveness of servicepolicies and practices• Managed 8 teams, while troubleshooting any operational problems