• Chosen for highly selective, paid Dev10 training program - less than 5% of applicants are hired• Training in Full-Stack Java Development

• Support over 19k community members for Twitch Partners, game ambassadors, and other sponsored content providers• Monitor and moderate social media and content platforms 7 days a week for content against platform Terms of Service• Display enthusiasm and genuineness that builds relationships and directly translates to community retention

• Oversaw teams of 120+ hourly associates, performing manager duties in manager’s absence• Utilized business projections with labor count to drive production numbers every shift, achieving projected volume and quality metrics, while striving to maintain zero safety incidents

- Selected for inaugural AT&T Technology Academy (2022) in Data Analyst track.- Acquired technology and personal growth acumen and professional development.- Gained insights and advice on technology, leadership, and career from business executives.- Completed entry-level training in data analytics, machine learning, leadership in tech, and 5G tech strategy.

• Monitor internal and client networks via SentinelOne and Perch for malware, viruses, and other potential security breaches/compromises• Manage multifactor authentication services via DUO and Microsoft technologies, including deployment, configuration, and access/bypass• Oversee various projects, including network installations/upgrades/expansions, security deployments/upgrades, and network configurations/updates/upgrades• Perform other general hardware/software troubleshooting as assigned, both in-house and in the field

Trained in industry best practices in:• Taking tier 1 level calls in support of Department of the Navy networks• Using HP Service Manager ticketing system to track issues• Resolving customer issues with great service and compassion for their problems• Acting as liaison for DoD customers and maintaining knowledge of company products and customer service process• Providing professional solutions to end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone

■ Altria Client Services♦ Data Loss Analysis and Prevention• Use Symantec data loss prevention tools to analyze filtered data passing through the company network, at the endpoint, as well as data at rest• Use discretion and digital tools to investigate and triage potential data breach incidents, escalating them as necessary to internal security principals• Regularly meet with internal security principal to discuss escalations, and to contribute to the tuning of system rules, to get more relevant data delivered to the incident queue♦ Phish Alarm, ProofPoint, and Email Tagging• Analyze and triage potentially malicious emails as reported by employees• Log multiple data points for each reported incident, for records and regular data analysis• Investigate each incident using tools such as Virus Total, MxToolbox, and the Symantec database, and make determinations based on all the available information• Make domain ban requests using the Service Now system when an email is determined to be malicious, and follow up with the reporter to ensure no harmful interaction with the email occurred• Produce monthly, quarterly and annual reports, comparing multiple attributes in order to tune the system, and identify reporting trends• Phish Alarm and Analyzer administration: setting up rules, whitelisting domains and approved mass email campaigns, and general system configuration

• Coordinated fulfillment center operations on a 7-person team for transportation, logistics; ensured carrier trailers arrived and departed on time with minimal incidents• Consolidated data from multiple sources to support daily workflow and business needs utilizing company database• Maintained the accuracy and integrity of the trailer yard through meticulous attention to detail and daily yard audits• Operated a spotter truck, moved trailers between trailer yard and dock doors, and logged all trailer moves to maintain accurate yard inventory• Entered data in inventory and logistics software programs to track and document shipment arrival and departure times

• Processed 200 financial transactions daily for customers, such as money orders, direct deposit requests, cash advances, foreign currency exchanges and various withdrawals; ensured the teller cash drawer and vault balanced with ZERO discrepancies• Promoted and advised customers on the bank's products and services based upon their financial needs, meeting the required daily referrals and solutions achieving 180% in goals for new products• Managed credit card and loan payments and maintained professionalism and good judgment while dealing with difficult customers• Participated in loss and fraud prevention in accordance with Bank Secrecy and Anti-Money Laundering Acts

• Conducted psychological studies involving human participants in a laboratory environment; displayed sensitivity and proper treatment of confidential information provided by subjects• Met with research team and lab supervisor weekly to discuss topics relevant to current research• Performed data entry and maintained data integrity with proper use of database software and Microsoft Office Suite• Communicated research progress and findings in small group presentations and developed written materials in support of research and psychology theories