Jason Giroux Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Chelmsford, Massachusetts, United States

Watertown, Massachusetts, United States

● Maintained and tuned 3D printers, Metal 3D Printers and Sinters● Used Testrail to run manual testing on all hardware● Wrote Python internal tool to pull logs from devices and graph bed leveling data in 3D space. Used regular expressions and indexing for parsing.● Transitioned to automation testing using selenium, webdriverIO and CoffeeScript.● Used JIRA, Trello, Github Projects and Testrail to track QA test success rates● Used CircleCI to monitor test success rate and diagnose and fix tests● Created workflows to cover 96% of platform use● Assisted manager in organizing company-wide bug-hunt putting together the reporting system for new bugs that are customer facing● Used Periscope for SQL to automatically log tickets on specific dates and sort by keywords to show correlation between release date and number of tickets. This was used as a dashboard for QA department and support team● Advocated using test plans and workflows to directors emphasizing the importance of increasing test coverage on the pages with the most traffic and use.● Transitioned from the QA team to the software development team where I fixed defects, implemented new features and developed automated tests.

Johnston, Ri

● Reviewed internal projects and programmatically estimated schedule and financial implications of adhering to internal security requirements. ● Wrote employee documentation on navigating the project tracking portion of the self-service portal. ● Worked with Project Managers and VP’s to make sure projects were following internal guidelines set by the Security and Resilience Department. ● Recommended ways to make projects/applications more secure. Worked with group to assure it was properly done. ● Assigned projects to different consultants depending on security requirements.● Wrote programs in Python and Java to automate repetitive tasks that the Security and Resilience Department performed on a regular basis. ● Developed custom Java program to automate Microsoft Outlook email workflow.

Westborough, Ma

● Created scripts using Python, shell and batch to install Nagios Agent, update printer configurations and wireless profiles for new hires. Scripts automated the installation of new hire laptop deployments making the process more efficient and less error prone. ● Assisted with end-user desktop issues relating to wireless connections, application installations, faulty hardware, and application trouble-shooting.● Performed user account audits; reported findings and performed account maintenance/clean-up as needed. ● Installed and configured back-up software, virus protection, and Microsoft Office.● Completed assigned HelpDesk tickets. Communicated with end-users to resolve issues via ticketing system, email, and in person.● Conference room cable management, audio and video set-up, maintenance and trouble-shooting.● Researched, purchased and learned best technology to meet needs of demonstrating product capabilities at nationally known tradeshow (VMWorld).● Installed and configured VMWare vCenters and ESX required for software development lab and reproduction of server hardware issues.● Prepared hardware for tradeshow shipment: installed memory, network cards, and loaded software.● Prepared laptops for new hires.● Researched automated software imaging system for more efficient software installations.

Framingham Ma

● Assisted on active helpdesk supporting more than 400 users. Answered phones, logged tickets, and debugged user reported problems (hardware, software, connectivity, wireless, applications).● Performed Active Directory management. ● Used Policy Manager to manage group level policies.● Completed trouble-shooting of RFID digital door locks and fixed as needed. ● Made company ID badges; used and maintained security system (kept updated with accurate security privileges/accounts). ● Performed Google application trouble-shooting and management. ● Disassembled netbooks to troubleshoot, diagnose and repair physical hardware problems. Replaced screens, keyboards, memory etc. ● Prepared laptops and accounts for new hires, including conducting new hire meetings and orientation. Set users up with required computer equipment and connectivity.● Used WSUS and MDT deployment applications (to apply Windows updates and new images to laptops).

Bristol, Ri

● Answered phones for university computer assistance help desk. Opened tickets and assigned appropriately.● Performed account maintenance/clean-up for terminated students/staff.● Professional setting; assisted both RWU staff and students as needed.

Waltham, Ma

Teaching Assistant for classes at computer camp geared towards students aged 10-16 (Adobe PhotoShop, Remote Control Cars, and Operating Systems)PA of the Week: Award given to sole Program Assistant at Emagination Computer Camp recognizing leadership skills, technical skills, team dedication, and strong desire to help others succeed. PA Team Captain: Selected to be the leader of more than 30 Program Assistants at Emagination Computer Camp. Responsibilities included: organization and coordination of activities, communication of status/issues, delegation of tasks, and organization of campers and peer program assistants.

Bachelor'S Degree Computer Science, Cyber-Security & Mathematics

Activities and Societies: Men's Varsity Soccer

High School, College Prep

Activities and Societies: Soccer (Freshmen, JV, Varsity & Club) Concert Band