Jason Hand 🖐️ Email & Phone Number

New York, Ny, Us

Redmond, Washington, Us

In my 4+ years at Microsoft I’ve had opportunities to provide impact in a number of areas and teams. Most recently I have spent a bulk of time on the following:- Creating and delivering presentations (with live-demos) in person and virtually- Hosting and emceeing live or on-demand interviews with technical experts and community members- Producing live and on-demand video, audio, and written content in support of developers, community members, and customers- Creating workshop and video content of various formats to make technology more easily consumed for all audiences- Creating technical demos and prototypes including repeatable instructions and access to resources for others to learn from- Building report and analysis tooling to shorten feedback loops on key success metrics across large volumes of projects and content- Communicating important data and lessons learned to stakeholders and others who can learn from and build on our efforts- Performing retrospectives to extract key learnings, opportunities, and establish clear roadmaps towards success- Editing and optimizing video content for long and short-form consumption- Facilitating regularly team stand ups in effective and sustainable way for remote-first environments- Prototyping ideas using serverless or no-code resources- Organizing and hosting community events in-person, virtually, and as a hybrid model.- Building automation to support my own efforts where easy optimizations and repetitive tasks exist- Connecting with new people and continuously learning from others- Learning how to leverage OpenAi, ChatGPT, Copilot and other tools in my daily work

San Francisco, California, Us

Representing VictorOps by developing, attending, speaking and demoing at hackdays, conferences, meetups, accelerator programs, startup mixers, etc. Encourage DevOps teams to utilize best practices around collaboration for solving infrastructure and application problems quickly.Build and maintain relationships with prospective and current customers by helping them to achieve more.Create and improve existing resources for DevOps teams to use when integrating their existing systems with VictorOps: APIs, SDKs, code libraries, documentation, video tutorials, example integrations, etc.Provide customer support to developers in person, over the phone and online – at events and via email, live chat, social media, forums, etc.Gather feedback and report that back to the product and engineering teams, helping to guide our roadmap decisions.Be a helpful friend and resource to all developers, entrepreneurs, and community leaders – everywhere.

San Francisco, Ca, Us

Leading the Technical Support initiative for the Boulder AppDirect location.

Boulder, Colorado, Us

Lead evaluation and implementation of SAAS based Support system to help manage, track, and resolve technical support issues and customer relationshipsDeveloped customer facing Knowledge Base containing relevant technical information related to the Standing Cloud platform and their productProduced monthly live webcast demonstrations to potential partners and customersDeveloped web based “Business Intelligence & Reporting” system for product and customer information using PHP, MySQL, and JavaScriptAdministered customer Linux cloud servers (CentOS, Ubuntu, Apache, PHP, Tomcat, MySQL, Postfix, Firewall and other technologies)Worked closely with Development & Infrastructure teams to identify and fix bugs in the productWorked closely with Business Development team to provide technical details in an easy-to-understand manner for potential partners and customersDeveloped online partner dashboards and reporting tools for live visibility into day-to-day user activity of the product.

Reporting directly to the VP of Operations, I most recently implemented an EnterpriseResource Planning system on the latest IBM platform across seven U.S. and three Mexicanlocations. Embedded in the day to day operations of the business, yet firmly rooted insystems, I have gained the experience to manage several projects and resources across allaspects of the company. While preparing for the transition to the new mainframe, Isuccessfully shifted the corporate e-mail system from the resource and budget heavy MSExchange to a more cost effective and administrator friendly Linux based environment.Likewise, I have implemented several “cloud” based systems to manage projects andcritical files across all departments and locations.

Leading a team of I.S. managers, programmers, and support technicians, we successfullylaunched three new warehouse and office locations in the U.S. and two in Mexico.Additionally, I oversaw the development and implementation of several business-criticalapplications. Furthermore, I successfully installed a state-of-the-art phone system at thecorporate headquarters and rolled out a network domain for better control of user and filemanagement. Lastly, after a week-long network outage I designed and implemented acorporate-wide disaster recovery plan to prevent any future downtime.

With limited resources in a fast growing, yet small, company I moved AFI in to the digitalage by implementing email addresses to all users as well as building and maintaining anew LAN environment. Likewise, I was able to build and manage several business-criticaldatabases and applications in addition to administering the aging SCO/Unix mainframethat had been in place since 1985.EducationUniversity

C.I.S., Business, Management, Information Systems

Bs, Information Technology