Responded to the customer, through telecommunications, email, remote sessions, and in person in a timely manner.Working with customers to determine the most efficient solution for today's technology to meet their needs.Determining cause for failures of the Windows OS, and repairing such failures.Network Design, Implementation, and Repair.Sales of new computers, hardware, service contracts, and tutoring sessions.Scheduling and Performing tutoring sessions.

Responding to the customer, through telecommunications, Email, and Remote sessions in a time efficient manner. Assisting the customer with installation and basic questions and through system design, with guidance from sales Support. Providing the customer with known workarounds and resolutions to ensure a fast and efficient installation. Gathering additional information about reported issues. Developing and providing workarounds and resolutions to customers. Escalating issues to the Technical Support Manager. Maintaining Sugar CRM and Application notes. Creating failures and requests associated with customer cases and providing status information to the affected customers. Ensuring that all Colorado vNet shipping/ status enquiries are recorded and responded to in a timely manner. Product returns are co-coordinated and clearly identified for return and acceptance from user through to receiving.

Operated a variety of equipment including pavement breakers; jackhammers; earth tampers; concrete, mortar, and plaster mixers; electric and hydraulic boring machines; torches; small mechanical hoists; laser beam equipment; and surveying and measuring equipment, computers and other high-tech input devices to control robotic pipe cutters and Rotoligns. Worked as part of a team with other skilled craft workers, jointly carrying out assigned construction tasks. At other times, I worked alone, reading and interpreting instructions, plans, and specifications with little or no supervision.

Supported and maintained corporate servers.Implementation and configuration of IP phones using Asterisk OS.Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices.Administer to Linux Servers.Assisted customers with the migration to Linux by providing training sessions to current employees.