Jason Hernandez Email & Phone Number

California, United States

San Francisco Bay Area

San Francisco Bay Area

•Provide support for two locations in the Bay Area, onsite and remotely. Work with multiple teams to ensure the best resolution for the end user•Provide support for both Windows and MacOS•Provide administrator support for Office 365, Okta, Zoom, WorkSpace ONE Intelligent Hub, Active Directory, and Google Workspace•Manage HP Printers Onsite. Successful setup Slack for HP Printer Alerts •Manage and ensure laboratory workstations are compliant with the organization’s security standards •Provide AV support for meetings, conferences, and events with up to 400 attendees (All Hands, Research Team Meetings, Guest Speaker Events). Ensure events run smoothly for both onsite and remote participants•Provide prompt and effective technical support to all levels of staff, including C-level executives, laboratory, and administrative staff•Manage and track business assets to ensure proper tracking and prevent loss. Properly dispose of equipment when necessary•Perform data migration and recovery. Functions as a Druva Administrator to recover lost, inaccessible, corrupted, or formatted data•Create, manage, and deploy desktops and laptops for end-users and custom laboratory builds•Conduct new hire orientations for full-time employees and contingent workers to ensure effective usage of IT resources•Established clear definitions of processes and implemented efficient IT procedures. Created knowledge base articles and standard operating practices to ensure consistency across our department

Palo Alto, Ca

•Supported Betty Irene Moore Children's Heart Center and Stanford Children’s Health / Lucille Packard Children’s Hospital ambulatory clinics across the Bay Area•Acted as a project lead for operating room expansion, in addition to other projects assigned•Proficient in Active Directory, System Center Configuration Manager, and Just Another Management Framework•Proficient in Remote Resolution with Remote Desktop Protocol and LogMeIn•Proficient in Caradigm/Imprivata Single Sign-On•Supported Microsoft Windows 7 and 10, Office 365, Office 2016, Office 2013, Box, Citrix Receiver, Citrix Workspace, Cisco AnyConnect, Symantec Endpoint Protection, SentinelOne, Zoom Video Communications, Cisco Webex•Supported hardware such as Intermec (Honeywell PM43 & PM4i), Intermec PC43D, Zebra HC100, Zebra GK420T & ZD620, Datalogic Gryphon GM4500 & GM4401•Acted as the Subject Matter Expert for iPad configuration for Stratus builds and Syngo10 + Syngo40 workstation builds•Provisioned HP workstations, laptops, and printers in a domain environment•Determined the root cause of problems and worked proactively to address them •Trained end users in the proper use of hardware and software•Provided timely and creative solutions to end-user computer issues of a moderate nature to ensure end-user productivity•Coordinated configuration/installation and general troubleshooting of all end-user Windows hardware, software, and peripherals. •Performed restorative and maintenance actions either remotely or at the end-user’s location to resolve problems using basic troubleshooting and technical skills•Coordinated timely support and repair of various Information Service equipment covered by third-party vendor maintenance agreements•Coordinated department-related Information Service incidents assigned, ensuring maximum issue resolution in minimum time with the end-user as the primary focus

Foster City, Ca

Contract position for Visa•Provided 2nd level support on time-sensitive workstations, telephony, and mobile related issues and request•Interacted with customers via telephone, e-mail, IM/chat, and social tools, to provide technical support•Escalated or worked in tangent with appropriate support specialists or support groups on unresolved issues•Installed workstation, telephony, and mobile hardware/software as required•Provisioned and prepared workstations using company approve images•Setup and deployed new workstations, loaners, and other workstation related equipment•Maintained 100% accuracy/control in the asset database of deployed assets, recording/updating as needed•Coordinated and executed workstation relocation requests

San Jose, Ca

•Performed break fix tickets for Target, Home Depot, T-Mobile, and Allstate•Proficient in deployment and maintenance of all IT equipment onsite (iPhones, laptops, desktops, printers, servers, wireless access points, lookup kiosk, point-of-sale)•Lead Target Bundle Project which involve 4u server install and RAM upgrade for self-checkout registers•Proficient with the use of ClearVision to manage SLA’s and trouble tickets•Worked with Tier 2 and 3 to resolve any backend issues dealing with network conflicts

Redwood City, Ca

•Installed and troubleshoot of data and voice for Uverse Service•Proficient in the installation, termination, testing, and troubleshooting of low voltage cabling to include but is not limited up to CAT5/6, Coaxial cable, and related infrastructure•Proficient in signal analysis for AT&T infrastructure including serving terminals on telephone poles, sub boxes, and service area interface•Proficient in phone call support with customers, and escalation/collaboration with higher Tier to resolve backend issues•Proficient with the use of Work Flow Engine to manage all SLA install or repair tickets•Familiarity with OSHA and safety standards

Bay Area

IT Field Service Technician – Full Time (Lowe's Account)•Managed 10 stores and be the on-site IT support technician, Manage Service Provider •Proficient in installation and maintenance of all IT equipment onsite (iPhones, laptops, desktops, printers, servers, wireless access points, lookup kiosk, point-of-sale)•Led projects for individual stores such as DMP Certification checks, new equipment roll out, AP and Axon verification, and DHCP Management and Update•Managed asset control for registers and look-up kiosks•Proficient with the use of ServiceNow to manage SLA’s and trouble tickets•Proficient in customer support with troubleshooting issue in person or over-the phoneField Service Technician – Contract (AERO34 State Farm Project)•Led for this 2-day hardware upgrade and data migration project•Proficient in removal and deployment of servers, computers, and printers•Proficient in performing user data migration•Proficient in training clients regarding new equipment and functionality•Handled on-sites issues and collaborate with Tier 2 and 3 Field Service Technician – Contract (Walgreens Project 1.0 & 1.5)•Proficient in the deployment and setup of new server•Proficient in the deployment and configuration of new Point of Sales systems and Access Points•Troubleshoot on-site problems and resolve quickly due to 2-day turn around•Trained customer on how to use the new system and software

Mountain View, Ca

Sales Experience:•Salesforce.com experience•Maintained and improved CRM data integrity•Manually qualified inbound leads •Data management - created, converted, updated, and deleted partner and prospect accounts •Data cleanse - ensured accuracy of information for accounts and contacts•Data analyst - compiled reports for Executives and Regional Sales Manager with specific search criteria•Built solid partner accounts that fit the MSP and Reseller profile •Administered the Partner Portal and ACE Training Course users •Supported partners by provisioning user accounts: create, delete, or reset upon requestMarketing Experience:•Pardot & SilverPop experience•Assisted in B2B Marketing Automation •Created and set up programs such as email invitations, landing pages, GoTo Webinar meetings, automation rules, and drip programs for a successful marketing email campaign