Jason Hernandez Email & Phone Number

California, United States

San Francisco Bay Area

San Francisco Bay Area

• Provide support for two locations in the Bay Area, onsite and remotely. Work with multiple teams to ensure the best resolution for the end user
• Provide support for both Windows and MacOS
• Provide administrator support for Office 365, Okta, Zoom, WorkSpace ONE Intelligent Hub, Active Directory, and Google Workspace
• Manage HP Printers Onsite. Successful setup Slack for HP Printer Alerts
• Manage and ensure laboratory workstations are compliant with the organization’s security standards
• Provide AV support for meetings, conferences, and events with up to 400 attendees (All Hands, Research Team Meetings, Guest Speaker Events). Ensure events run smoothly for both onsite and remote participants

Palo Alto, CA

• Supported Betty Irene Moore Children's Heart Center and Stanford Children’s Health / Lucille Packard Children’s Hospital ambulatory clinics across the Bay Area
• Acted as a project lead for operating room expansion, in addition to other projects assigned
• Proficient in Active Directory, System Center Configuration Manager, and Just Another Management Framework
• Proficient in Remote Resolution with Remote Desktop Protocol and LogMeIn
• Proficient in Caradigm/Imprivata Single Sign-On
• Supported Microsoft Windows 7 and 10, Office 365, Office 2016, Office 2013, Box, Citrix Receiver, Citrix Workspace, Cisco AnyConnect, Symantec Endpoint Protection, SentinelOne, Zoom Video Communications, Cisco Webex

Foster City, CA

• Contract position for Visa
• Provided 2nd level support on time-sensitive workstations, telephony, and mobile related issues and request
• Interacted with customers via telephone, e-mail, IM/chat, and social tools, to provide technical support
• Escalated or worked in tangent with appropriate support specialists or support groups on unresolved issues
• Installed workstation, telephony, and mobile hardware/software as required
• Provisioned and prepared workstations using company approve images

San Jose, CA

• Performed break fix tickets for Target, Home Depot, T-Mobile, and Allstate
• Proficient in deployment and maintenance of all IT equipment onsite (iPhones, laptops, desktops, printers, servers, wireless access points, lookup kiosk, point-of-sale)
• Lead Target Bundle Project which involve 4u server install and RAM upgrade for self-checkout registers
• Proficient with the use of ClearVision to manage SLA’s and trouble tickets
• Worked with Tier 2 and 3 to resolve any backend issues dealing with network conflicts

Redwood City, CA

• Installed and troubleshoot of data and voice for Uverse Service
• Proficient in the installation, termination, testing, and troubleshooting of low voltage cabling to include but is not limited up to CAT5/6, Coaxial cable, and related infrastructure
• Proficient in signal analysis for AT&T infrastructure including serving terminals on telephone poles, sub boxes, and service area interface
• Proficient in phone call support with customers, and escalation/collaboration with higher Tier to resolve backend issues
• Proficient with the use of Work Flow Engine to manage all SLA install or repair tickets
• Familiarity with OSHA and safety standards

Bay Area

• IT Field Service Technician – Full Time (Lowe's Account)
• Managed 10 stores and be the on-site IT support technician, Manage Service Provider
• Proficient in installation and maintenance of all IT equipment onsite (iPhones, laptops, desktops, printers, servers, wireless access points, lookup kiosk, point-of-sale)
• Led projects for individual stores such as DMP Certification checks, new equipment roll out, AP and Axon verification, and DHCP Management and Update
• Managed asset control for registers and look-up kiosks
• Proficient with the use of ServiceNow to manage SLA’s and trouble tickets

Mountain View, CA

• Sales Experience:
• Salesforce.com experience
• Maintained and improved CRM data integrity
• Manually qualified inbound leads
• Data management - created, converted, updated, and deleted partner and prospect accounts
• Data cleanse - ensured accuracy of information for accounts and contacts