Jason Hicks Email & Phone Number

Aided in creation of policy and procedure to better overall functionality of Information Systems infrastructure within the company. During employment numerous documentation procedures were implemented to ensure regulation compliance across all aspects of the company's ecommerce and retail footprint. Designed, installed and maintained the company's internal Active Directory structure ensuring resource access per department and controlled access to local systems. Lately piloting… Show more Aided in creation of policy and procedure to better overall functionality of Information Systems infrastructure within the company. During employment numerous documentation procedures were implemented to ensure regulation compliance across all aspects of the company's ecommerce and retail footprint. Designed, installed and maintained the company's internal Active Directory structure ensuring resource access per department and controlled access to local systems. Lately piloting several projects to show the functionality of new technologies that will lower TCO of I.T. related resources and how they can quickly become beneficial. Decreased overall end user system downtime by setting up an industry known Internet security application that is managed and maintained centrally. Show less

United States

Responsibilities included planning, designing, and implementing technology solutions for small to medium businesses in the triangle area. The company primarily worked with Microsoft Small Business Server Platform. The primary goal of Systech Systems was to act as a company's I.T. department without the overall cost of staffing. Remote connectivity and phone support was the primary avenue to aid in resolving technical issues. All issues handled both remote and onsite were… Show more Responsibilities included planning, designing, and implementing technology solutions for small to medium businesses in the triangle area. The company primarily worked with Microsoft Small Business Server Platform. The primary goal of Systech Systems was to act as a company's I.T. department without the overall cost of staffing. Remote connectivity and phone support was the primary avenue to aid in resolving technical issues. All issues handled both remote and onsite were documented to ensure solutions to common problems could be seen and assessed during quarterly reviews with customers. During my first few months with the company a standardized method for documentation was developedand approved for use across the Systech Systems customer base. As well specialized documentationmethods for certain customers were needed that met regulatory standards such as HIPAA and PCI DSS.The procedure developed was my first major accomplishment with Systech Systems. As well aidingcompanies with both simple and complex migrations was a normal occurrence and documentation wasalways provided to the customer in brief and extended versions that covered the entire project.Depending on the customer's need for data access and availability certain migration techniques wereused to ensure production network remained functional during peak hours. Using swing migrationtechniques allowed us to perform migrations on a company's server infrastructure without any major Show less

Maintained several Small Business Networks ranging in size from 2 to 55 users. Worked mainly with Small Business Server 2003.Systems that managed:SBS 2003 R2Exchange 2003Swing Migration of domain controller (no downtime with this method)Watchguard Firewall SOHO level and Enterprise levelSharepoints 2003Managed and maintained Active directoryGroup Policy maintenanceRoaming profiles for Help desk employeesCisco catalyst series switches and… Show more Maintained several Small Business Networks ranging in size from 2 to 55 users. Worked mainly with Small Business Server 2003.Systems that managed:SBS 2003 R2Exchange 2003Swing Migration of domain controller (no downtime with this method)Watchguard Firewall SOHO level and Enterprise levelSharepoints 2003Managed and maintained Active directoryGroup Policy maintenanceRoaming profiles for Help desk employeesCisco catalyst series switches and 1700,1800,2xxx series routersCertifactions recieved during this positionWGCSE (watchguard certified system engineer)CCNAMCSE CCNPSecurity+Linux+ Show less