Auditing and Monitoring: Conducting regular audits of various departments and processes to ensure compliance with industry regulations and internal policies. Monitoring ongoing activities to maintain high standards of quality.Documentation Management: Keeping accurate and detailed records of all compliance and quality assurance activities. Ensuring all documentation is up-to-date and easily accessible for review by regulatory bodies. Training and Education: Designing and delivering training programs to educate employees about compliance requirements and quality standards. Ensuring staff are knowledgeable about relevant regulations and internal procedures.Risk Assessment and Management: Identifying potential compliance risks and developing strategies to mitigate them. Implementing corrective actions to address any identified compliance issues.

Accomplished various loan payments, recorded information in database, and issued receipts to customersAdministered account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail depositsAdvanced customer service by answering questions and referring them to other bank services as necessaryAnalyzed customer needs and directed them to a branch representativeAppointed transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reportsApproved cross-selling of bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needsAssigned tasks to team members in order to efficiently complete workDecided on the best course of action to take in difficult customer service situationsDelegated work in order to complete tasks in a timely mannerDeveloped relationships with customers in order to provide them with excellent service

Accomplished client service manager with extensive experience in call center and data entry environmentsAdministered daily operations of client service team, including assigning work tasks and monitoring performanceAdvanced team's knowledge and skills through regular training sessionsAnalyzed call center data to identify trends and areas for improvementAppointed to lead special projects designed to improve customer satisfaction levelsApproved all team members' time off requests and monitored attendanceAssigned tasks and provided feedback to team members on a daily basisDecided on appropriate course of action when dealing with difficult customer service issuesDelegated tasks to team members based on their individual strengths and weaknessesDeveloped new call center scripts to be used by team membersDirected team members in the use of new customer service software

Accomplished large amounts of inbound and outbound calls promptlyAnalyzed customers’ needs, clarified information, researched every issue and provide solutionsApproved opportunities to upsell products when they ariseAssessed sustainable relationships and engaged customers by taking the extra mileCombined records of all conversations in our call center database in a comprehensible wayComposed personal/team qualitative and quantitative targetsControlled educational seminars to improve knowledge and performance levelConverted call center team members' daily rent topicsCustomized seize opportunities to upsell products when they arise

Assisting the manager in organizing, planning and implementing strategyCoordinating retail store operationsEnsuring store schedules and objectives are met by employeesTrack the progress of weekly, monthly, quarterly and annual objectivesMonitor and maintain store inventoryEvaluate employee performance and identify hiring and training needsSupervise and motivate staff to perform their bestCoach and support new and existing Sales AssociatesMonitor retail operating costs, budgets and resources

Conducting strategy meetings to maximize sells and superior customersatisfaction. Drive both individual and team sales performance results by proactively implementing new techniques and sharing with the team. Monitoring and analyzing employees' performance to guide them into meeting and exceedingquotas and revenue objectives. Managing daily, weekly, and monthly reports to effectively maximize profits. Handled currency of high amounts on a daily basis.Performed varied clerical duties requiring knowledge of office routine. Produced and maintain a variety of operating reports in word and excel format. Prepare alldocumentation for cycle counts and bi-annual inventory. Handle documents for company's future relations and development within the department. Verifiedquantity, quality, labeling and addressing of products and items of merchandiseready for shipment. Cross-trained and provided back up for other customerservice representatives when needed.

-Volunteered for the summer camps 5 times a week for 4 weeks to help the members of the camp learn about fitness, health, and sports.-Trained young athletes to strengthen their core skills-Set up teams and players based on skills-Refereed and coached a 24 game season