Jason Howard Email & Phone Number

• Tier 1 & 2 Server Administration
• Resolve a wide range of system issues, troubleshoot software, hardware, and network issues, and address trouble tickets and service tasks
• Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions
• Supports installation and configuration activities of systems, entities, and components

-Supports a facility of 800+ users with ten different unclassified/classified networks in a fast-paced, constantly changing environment-Shift Lead for team of four that oversees daily operations such as prioritization of tasks and coordinating the activities of indirect resources responsible for resolution of incident and request tickets-Writes Standard.

Provide day to day Tier 1 and Tier 2 technical support and guidance to onsite customers while handling critical and urgent trouble calls and tickets to include desktop support, troubleshooting network applications, network connectivity, printer issues, hardware and software problems. Manage and keep track of trouble tickets via SRS Remedy and ensure that.

Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software. Upload required software and test all computer equipment and peripherals to ensure they are in proper working order and refurbish as required prior to distribution or restocking. Prepare Microsoft Excel.

Performed routine duties in an industrial security office to obtain security clearance on employees, control employee identification cards and records, maintain lock and key records, and arrange visit authorizations for employees and others to gain access to restricted areas. Maintained files, records, and operating procedures. Provided photos for visas.

Vienna, VA

Downloaded financial documents from web server and disseminated documents to appropriate departments in a timely manner. Tracked and revised financial documents to ensure accuracy and proper disposal. Successfully maintained and organized a financial document database utilizing the following data entry systems: Citrix: Title Express, Application Extender

Bachelor Of Arts, Business Management

General Studies Diploma