Led a remote team of customer and technical support agents providing frontline and tier two support to customers and clients for an international, insurance technology SaaS company. Interviewed, hired, and trained incoming new hires. Redesigned our onboarding strategy for efficiency. Built out new roles and career pathing in the Support organization. Conducted bi-weekly, 1:1 personal development meetings with team members and completed quarterly performance reviews. Developed team members to… Show more Led a remote team of customer and technical support agents providing frontline and tier two support to customers and clients for an international, insurance technology SaaS company. Interviewed, hired, and trained incoming new hires. Redesigned our onboarding strategy for efficiency. Built out new roles and career pathing in the Support organization. Conducted bi-weekly, 1:1 personal development meetings with team members and completed quarterly performance reviews. Developed team members to achieve promotions and new roles inside and outside of the company. Was the primary driver and architect behind the company's new premier support offering. Coordinated the team's performance through tools such as Salesforce, Amazon Connect, Microsoft Teams, and more. Provided weekly and monthly key performance indicator (KPI) reporting to direct and senior leadership. Show less

As a member of the retail store leadership team I am responsible for the design and daily execution of Apple’s vision and purpose with regard to our customers’ in-store journey and experience. I develop our retail team to achieve their personal and professional goals while building accountability around teamwork, innovation, and results. In addition, I oversee all backstage operations at the store level. I lead the individuals and teams with oversight of Physical Inventory, Facilities… Show more As a member of the retail store leadership team I am responsible for the design and daily execution of Apple’s vision and purpose with regard to our customers’ in-store journey and experience. I develop our retail team to achieve their personal and professional goals while building accountability around teamwork, innovation, and results. In addition, I oversee all backstage operations at the store level. I lead the individuals and teams with oversight of Physical Inventory, Facilities Preservation, Technical and Visual Merchandising, and Loss Prevention among others. Show less

Curated and fostered the customer experience with an emphasis on the B2B customer journey. Led, coached, and mentored the store and leadership teams on retail business strategies and technologies while directly overseeing the Business Team. Responsible for our store’s and market’s business revenue attainment and pipeline growth through developing relationships with new and existing B2B customers.

Created and enacted B2B sales, communications, and process management best practices for a local new media marketing company focused on positively impacting business communications.

Worked as a realtor for the oldest and most established residential real estate franchise system in North America.

Other positions held include: Senior Corporate Sales Manager, Corporate Sales Manager, Corporate Account Executive, Inbound Sales Executive.Performed a variety of B2B sales, sales leadership, and operations leadership roles for this leading IT provider of technology solutions.