Kyle Knudsen Email & Phone Number

Tampa, Florida, United States

 Responsible for all technology needs for corporate functionality Coordinated on-site team and collaborated with our managed service provider for successful technology initiatives  Relocation Project Manager for multiple satellite offices and headquarters IT Representative for executive committees Advised compliance team for internal and OCC audits.

Palm Harbor, FL

 Advised superiors on integral IT strategies, policies, and procedures  Installation and configuration of software, hardware and networks  Monitoring of systems’ performance and creating solutions for issues  Developed instructional materials on new technologies for company personnel  Facilitation of improvement tools for support and production teams.

Tampa, FL

• Administrator for the full array of insurance products including; Sagitta, ImageRight, AMS Word, Docusign, CSR24, IVANS Download Manager
• Worked with Vendor Support to resolve technical issues, process purchasing orders and facilitate requests for new features and bug resolution
• Processed moves adds and changes for the above products as well as MS 365, Active Directory and other proprietary internal systems
• Coordinated and facilitated projects between multiple departments during implementation of new software

Oldsmar, FL

• Troubleshoot network connectivity issues across a wide range of routers and switches
• Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support
• Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions
• Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests
• Provide on-call and personalized emergency and disaster recovery support services
• Escalate and manage network issues with third party vendors and higher tier organizations within the company

Clearwater, FL

• Provided high levels of service and support to organizational members on-site, as well as remotely
• Resolved assignments, as well as ad hoc requests, in a timely manner
• Performed installation, configuration and upgrade activities to a wide variety of hardware and software systems
• Frequently engaged in discovery, research, and problem solving to resolve internal customer issues
• Managed confidential and sensitive assignments, such as termination and new hire processing
• Developed and fostered strong relationships with agents, vendors, contractors and other industry professionals

Savannah, Georgia Area

• Conducted detailed on-site investigations to resolve homeowners’ insurance claims in a professional manner
• Researched and applied insurance policy language and legal precedent as it applied to a variety of claims to ensure the best result for both company and client
• Effectively worked independently, with limited oversight
• Processed claims on location with a financial authority of $5000.00
• Prepared detailed construction and mitigation cost estimates including but not limited to: fire, wind, water, vandalism and theft
• Identified and reported potential fraudulent claims to the proper authorities and special investigative units; thereby mitigating risk

• Established and managed a small PC technical consulting company
• Maintained a client base of 40 - 50 clients
• Trained private users of diverse competency levels in a variety of computer related skills ( i.e. MS Office, photo and image manipulation, networking solutions and basic computer operation and maintenance)
• Provided on call, emergency, and recurring maintenance

• Provided technical hardware/software support for 1000+ employees of a charitable organization
• Built an inventory database from inception to implementation
• Evolved with and adapted to the continuously changing technological environment
• Achieved project deadlines on a consistent basis
• Performed both independently and as part of a team
• Managed numerous systems across multiple operating platforms

I worked as a research assistant for the Associate Vice Chancellor for Research and Graduate Studies and Professor in Environmental Science and Policy. My duties included gather data on designated topics, compiling the data and preparing it for presentation. Various other duties were included as well but they were mostly clerical.

Mba, Finance And International Business

Relevant Coursework: Capital Budgeting and Analysis Micro/Macro Economics Advanced Financial Management Regulations and Reporting.

Bs, Atmospheric Sciences And Meteorology

Mathematics Minor Physics Minor Atmospheric Dynamics Climatology Atmospheric Physics