It Specialist, Platforms & Development Consultant
Coldwell Banker Real Estate, Llc (Kinesis Marketing/Fti Consultants/Fpvc .Inc)
Responsibilities:• Content Manager/IT Specialist for the brand's consumer-facing website:www.coldwellbanker.com, with over 100,000 brand users; oversee approximately 10,000 pieces of content.• Supported the Coldwell Banker Canada, www.coldwellbanker.ca, consumer site and the luxury (international) marketing site: www.coldwellbankerpreviews.com as needed.• Responsible for daily maintenance of the.com site, including ongoing testing and quality assurance to certify site performs to company expectations; conduct the same approach with .ca and luxury sites as requested.• Act as liaison between Coldwell Banker, website developers, and additional technical support (onshore/off shore teams), and design staff.• Provide technical support for Internal Communications to create/edit and support design files to enhance company-wide messaging.• Manage the internal website for Coldwell Banker Real Estate, LLC; site hosts approximately 16,000 pieces of content and is used by 85K sales associates and 3,500 brokers.• Administer ongoing technical support as needed; address escalated user issues from the corporation's help desk.• Guide several internal teams to ensure quality and functionality of content.• Monitor the site daily to confirm performance expectations.• Guided several internal teams through the site updates with necessary training and ongoing support.Accomplishments:• Helped direct there design and launch of the eMarketing resources on the site; coordinate and support eMarketing resources within this tool.• Coordinated two major re-designs to the site, within time and budget constraints.• Orchestrated the process of porting legacy content and design to a new intranet site system with an enhanced e-commerce focus.
