Jason Kallend Email & Phone Number

A dedicated leader in the fast-paced world of IT service operations, specializing in Major Incident Management and Performance Analytics. Qualified Mental Health First Aider, driven to foster supportive work environments. Proven track record in leading diverse teams, ensuring seamless IT service delivery, utilizing analytics to enhance performance. Committed to employee well-being and driving operational excellence in the ever-evolving IT landscape.

Listed skills include Customer Service, Training, Graphic Design, Design, and 46 others.

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  It Service Desk Team Leader

  Markerstudy Insurance

  Nov 2022 - Present - Chesterfield, England, United Kingdom

  Oversee Service Desk team, providing excellent service and ensuring high levels of performance and delivery.Monitoring individual performance across the Service Desk team.Communicating effectively internally when providing updates on processes or outages.Handling team management tasks, such as creating a rota, managing holidays, holding monthly 121s, mid-year and end of year appraisals.Running reports on performance against Service Level Objectives, monitoring time… Show more Oversee Service Desk team, providing excellent service and ensuring high levels of performance and delivery.Monitoring individual performance across the Service Desk team.Communicating effectively internally when providing updates on processes or outages.Handling team management tasks, such as creating a rota, managing holidays, holding monthly 121s, mid-year and end of year appraisals.Running reports on performance against Service Level Objectives, monitoring time based and bounce rate targets. Set team and individual objectives in line with Service Level Objectives.Setting individual development objectives based on individual strengths or areas of interest, using Personal Development Plan and Skills Matrix to measure proficiency. Show less