Jason Kamb Email & Phone Number

Seattle, Washington, United States

Seattle, Washington

Las Vegas, Nevada

Las Vegas, Nevada

-Research, analyze, and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriately, while maintaining ownership of the issue.-Effectively deescalate and resolve escalated issues.-Research and analyze data from various sources, including Global Distribution Systems (Amadeus/Sabre/WorldSpan), PaymenTech, TeaLeaf/Glassbox, and other internal proprietary systems.-Selected for a temporary project working exclusively with first and business class customers.-Chosen to be an Expedia Training Advocate (ETA), assisting new hires transition from training to production.-Play on corporate softball team, participate in Expedia Cares project, and walk annually in Las Vegas Gay Pride Parade.

Henderson, Nevada

-Providing premium customer service via E-mail and phones.-Resolving customer escalations. -Project managing backorders and working toward eliminating them.-Creating and improving documentation, processes, and trainings.-Finding ways to simplify routine tasks I saved every customer service employee several minutes a day by minimizing the number of steps to navigate within our internal tools.

Work From Home - Seattle, Wa

-Answering escalations and providing highest level of customer service and technical support for iOS, Apple Watch, iCloud, Apple ID, iTunes on PC and Mac, etc.-S.W.A.T. Team: Provide support for other Sr. Advisors.-Consistently maintain 100% for monthly customer satisfaction surveys.

Work From Home - Mukilteo, Wa

-Promoted to Apple iOS Technical Support Sr. Advisor and Operations Manager.-Provided first-contact customer service and technical support for iOS, iCloud, Apple ID, iTunes on PC and Mac, etc.-Perfect customer satisfaction surveys during time as a Technical Support Advisor.

Seattle, Washington

Care-taking for family member (Grandma) during the last year of her life.

Seattle, Wa

-Monitoring and analyzing the Kindle ecosystem. -Efficiently and effectively communicating with stakeholders.-Escalate when appropriate (to developers engineers, program teams, etc.).-Track potential events until they are resolved and clear measures are taken to prevent recurrence.-Create executive summaries of potential and actual events for Amazon managers, directors, vice-presidents, etc.

Seattle, Wa

-Provide accurate, efficient, patient, friendly, descriptive service to Amazon.com customers.-Listen to the customer, evaluate the situation, troubleshoot the issue, and provide a resolution if possible.-Maintain ownership of the issue until resolved if unable to provide the customer with an immediate resolution.-Assist leadership, peers, and new hires with locating resources and answers to questions formally as an Answer Person (AP) and informally in Chat.-Act as a customer liaison by advocating for customers to leadership and those working trouble tickets.-Submit feedback for improvement to internal and external policies and procedures to provide a better experience.-Special Projects: Answer Person (AP), interviewing potential customer service agents for HR, setting up computers for visually impaired agents at their homes, and facilitating Kindle on-site training.-Consistently among the top performers in quality and efficiency.

Bachelor Of Arts, 1) Society, Ethics, And Human Behavior 2) Ias: American Studies 3) Minor In Human Rights

Activities and Societies: Gay/Straight Alliance, Human Equality and Rights Everywhere (H.E.R.E.), International Human Rights Seminar.

Associate In Technical Arts, Associate Of Applied Science - Transfer, Associate In Arts And Science, Computer Information Systems

Activities and Societies: Phi Theta Kappa International Honor Society (Chapter President and Scholarship Officer), ASB Senate, Appointment.

Education record

Activities and Societies: Theta Chi Upsilon Fraternity (Recruitment Chairperson and Community Outreach Chairperson), Student Alliance.

High School Diploma, General

Activities and Societies: Football, Science Club (President), Site Council (Student Representative), Spanish Club (President), Student.