Jason Kenyon Email & Phone Number

Greater Seattle Area

Led a team of varying size (18 developers at the peak) in project planning and execution of Expedia’s top priorities for their worldwide flight servicing platform. Enacted many improvements to the team by setting clear expectations and providing mentoring to help elevate the team members and processes. Grew the team by hiring new members and improving team processes to achieve better tracking of results through clearly defined milestones and well defined SLA/SLO metrics and alerting.Top wins I am proud of:- Improved team velocity by 30% through improved planning, extensive roadmapping of features anddependencies, and setting achievable milestones that were clearly communicated and tracked- Helped develop confidence and technical design skills of the team by encouraging team-wide participation in architecture and design sessions, rather than limiting these decisions to only Sr Dev and Architects- Improved services to 99.9% availability and elevated owned services from Tier 2 to Tier 1 services- Mentoring led four members of the team to improve in their roles and achieve promotions in my five years- Expanded team by hiring eight new members from Dev I through Senior Developer, including setting up new remote pod in Gurgaon, IN and expanding our Seattle pod- Contributed to integration of flight servicing platform to Expedia’s new Chatbot AI platform

Greater Seattle Area

I am working with the Global Customer Operations team on the agent and customer facing tools that enable changes to itineraries that are already booked and confirmed with Expedia. Contributed to Architecture design and implementation of features to expand the worldwide flight servicingplatform. Mentored the team junior members on code design and provided insight and improvements viathorough code reviews.Java 8, Spring, Mockito/JUnit, AWS, Redis, Docker, Kumo

Bellevue, Wa

I am working with the Global Customer Operations team on the agent and customer facing tools that enable changes to itineraries that are already booked and confirmed with Expedia. Participated in flight servicing and agent tooling teams to implement new and enhanced functionality for customers and agents. Added and improved skills to provide cloud-based solutions to help move servicingoperations from on-prem to AWS. Implemented and enhanced microservices to support the flight servicing platform for both customers and agents.Java 7, Spring, Mockito/JUnit, AWS, Redis, Docker, Kumo

Bellevue, Wa

I am currently working as a consultant with WideNet working on contract with Expedia in Bellevue, WA. I am currently tasked with enhancing and maintaining the internal web tools used by representatives to service customer accounts. There are many technologies in use for my current position, including but not limited to, MVC 5, C#, Java, JavaScript/jQuery, and various unit testing frameworks such as XUnit, Moq, and Jasmine.

Phoenix, Az

I have currently been working on the U-Haul WebSelfStorage application rewrite. This has been a great opportunity to expand my skills and knowledge by porting old, out-dated pages and functions to our new platform. During this time, I have been able to use many different technologies including MVC4, HTML5, jQuery, Knockout, and WCF services.In my previous role I administered the U-Box program, one of the largest programs currently running at U-Haul. I was in charge of creating/supporting content for internal clients participating in the U-Box program, as well as creating/supporting U-Haul developed content on mobile devices for use in the field.

Develop ASP.NET web parts, SharePoint Features, and Custom Web Services to extend the SharePoint platform and add custom functionality, designed to supplement or replace existing business systemsExamples of work:Developed many Legal forms for use in securing information and documentation needed for Local, State and Federal compliance (integration PII systems as well as regular non-compliance databases and SharePoint data storage)Coded and maintained a custom system for news and announcements, both of which read and write data to and from SharePoint lists, and interact with SharePoint audiences and various departmental filtersDesigned and developed custom forms that read and write data from an external SQL database or a SharePoint list to provide custom features and workflows that support business processes used by over 26,000 end usersCustom-developed solutions are completed with the involvement of the customer, using an Agile methodology to provide on-going feedback and demonstrationsUnit testing is performed as a part of the development life cycle to ensure quality solutionsSupported and customized approximately hundred different sites over the last three yearsAssisted in the setup and customization of the SharePoint Shared Services Provider (SSP)Other responsibilitiesPassed down knowledge learned from Senior developers to new developers as they joined our team

Provided support to new employeesDeveloped scripts for use on callsHandled escalated calls meant for a supervisorWorked on a lot of technology-driven reporting such as setting up Excel sheets with formulas to calculate call center efficiencyWorked with IT staff to develop Access databases for data storage and reportingHandled reporting via the custom databases and tools developed while in this position, as well as wrote reports against Call Management System (CMS) and Business Objects technology

I have been building websites for myself and friends for almost 10 years now. Recently, I have started branching out and accepting small jobs such as basic web design and maintenance. During my time as a freelance webmaster, one of my most steady clients requested that I be in charge of maintaining a website for a karate school in Paradise Valley, AZ.Languages: HTML, XML, CSS, JavaScriptCurrently learning/improving on: ASP.NET, PHP, AJAXSkills: Site design/navigation schemes for new/re-design sites, Maintaining existing sitesCurrently learning/improving on: Graphic DesignSoftware: MS FrontPage, Dreamweaver, HTML-Kit, NetBeansCurrently learning/improving on: MS Expression Web and SharePoint Designer

Call Center Lead - manage data for call center, create and update reports, 1st line tech support for desktop and phones, create and improve processes, and help to manage, train and support the representatives in our call center. I was also the main liaison to our field employees and partner institutions for all of the call center services provided.Services provided:Student RetentionBusiness DevelopmentStudent RecruitmentResearch & Surveys

Master, Information Systems (Mis)

Activities and Societies: N/A

Bachelor Of Science, Information Technology (Bsit)

Activities and Societies: N/A