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Software development manager and engineer with over 15 years of expertise in microservice Architectural Design, Implementation, Testing, and Deployment of Mission Critical services. Extensive experience creating customer-centric solutions, in cooperation with geo-located teams, leveraging Java, Spring MVC, SOAP and REST APIs, and cloud-based service deployment using CI/CD processes. Proven leadership skills forged during Covid-era with focus on Agile planning, elaborate feature roadmapping and delivery scheduling, and keen ability to build strong relationships between many diverse teams located all around the world.I have managed a team of roughly 10-20 developers ranging from Interns to Sr Devs for the last 5 years. I also worked to set up a new geo-located team in Gurgaon, India and trained them and a new manager to become self-sufficient. In addition, I have experience working with many other external teams that were geo-located all over the world and have experience coordinating project needs and support across many time zones.My experience at Expedia Group had me working on the Flights Servicing online web platform, which I helped build from the ground up back in 2017. This servicing platform helped facilitate over 1M travelers every day to inquire into new travel options and provided close to $8M of operational income and savings to Expedia Group every year. I also spearheaded and coordinated a ‘first of its kind’ Schedule Change process, which was a first in the Online Travel Agency world. My skills were leveraged to implement many unique features, including:● Servicing Eligibility● Shopping● Flight selection and amenities● Payments, including implementation of 3DS compliance● Checkout● Order creation and updation
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Senior Software Engineering ManagerExpedia Group Jun 2019 - Apr 2024Greater Seattle AreaLed a team of varying size (18 developers at the peak) in project planning and execution of Expedia’s top priorities for their worldwide flight servicing platform. Enacted many improvements to the team by setting clear expectations and providing mentoring to help elevate the team members and processes. Grew the team by hiring new members and improving team processes to achieve better tracking of results through clearly defined milestones and well defined SLA/SLO metrics and alerting.Top wins I am proud of:- Improved team velocity by 30% through improved planning, extensive roadmapping of features anddependencies, and setting achievable milestones that were clearly communicated and tracked- Helped develop confidence and technical design skills of the team by encouraging team-wide participation in architecture and design sessions, rather than limiting these decisions to only Sr Dev and Architects- Improved services to 99.9% availability and elevated owned services from Tier 2 to Tier 1 services- Mentoring led four members of the team to improve in their roles and achieve promotions in my five years- Expanded team by hiring eight new members from Dev I through Senior Developer, including setting up new remote pod in Gurgaon, IN and expanding our Seattle pod- Contributed to integration of flight servicing platform to Expedia’s new Chatbot AI platform -
Senior Software Development EngineerExpedia Group Aug 2018 - Jun 2019Greater Seattle AreaI am working with the Global Customer Operations team on the agent and customer facing tools that enable changes to itineraries that are already booked and confirmed with Expedia. Contributed to Architecture design and implementation of features to expand the worldwide flight servicingplatform. Mentored the team junior members on code design and provided insight and improvements viathorough code reviews.Java 8, Spring, Mockito/JUnit, AWS, Redis, Docker, Kumo
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Software Engineer IiiExpedia Group Oct 2015 - Aug 2018Bellevue, WaI am working with the Global Customer Operations team on the agent and customer facing tools that enable changes to itineraries that are already booked and confirmed with Expedia. Participated in flight servicing and agent tooling teams to implement new and enhanced functionality for customers and agents. Added and improved skills to provide cloud-based solutions to help move servicingoperations from on-prem to AWS. Implemented and enhanced microservices to support the flight servicing platform for both customers and agents.Java 7, Spring, Mockito/JUnit, AWS, Redis, Docker, Kumo
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Sr Software EngineerWidenet Consulting Group Jun 2015 - Oct 2015Bellevue, WaI am currently working as a consultant with WideNet working on contract with Expedia in Bellevue, WA. I am currently tasked with enhancing and maintaining the internal web tools used by representatives to service customer accounts. There are many technologies in use for my current position, including but not limited to, MVC 5, C#, Java, JavaScript/jQuery, and various unit testing frameworks such as XUnit, Moq, and Jasmine. -
Software/Web Developer (C#, .Net, Mvc, Wcf)U-Haul International, Inc. Mar 2011 - May 2015Phoenix, AzI have currently been working on the U-Haul WebSelfStorage application rewrite. This has been a great opportunity to expand my skills and knowledge by porting old, out-dated pages and functions to our new platform. During this time, I have been able to use many different technologies including MVC4, HTML5, jQuery, Knockout, and WCF services.In my previous role I administered the U-Box program, one of the largest programs currently running at U-Haul. I was in charge of creating/supporting content for internal clients participating in the U-Box program, as well as creating/supporting U-Haul developed content on mobile devices for use in the field. -
Sharepoint Developer/C# DeveloperApollo Group, Inc Jun 2007 - Mar 2011Develop ASP.NET web parts, SharePoint Features, and Custom Web Services to extend the SharePoint platform and add custom functionality, designed to supplement or replace existing business systemsExamples of work:Developed many Legal forms for use in securing information and documentation needed for Local, State and Federal compliance (integration PII systems as well as regular non-compliance databases and SharePoint data storage)Coded and maintained a custom system for news and announcements, both of which read and write data to and from SharePoint lists, and interact with SharePoint audiences and various departmental filtersDesigned and developed custom forms that read and write data from an external SQL database or a SharePoint list to provide custom features and workflows that support business processes used by over 26,000 end usersCustom-developed solutions are completed with the involvement of the customer, using an Agile methodology to provide on-going feedback and demonstrationsUnit testing is performed as a part of the development life cycle to ensure quality solutionsSupported and customized approximately hundred different sites over the last three yearsAssisted in the setup and customization of the SharePoint Shared Services Provider (SSP)Other responsibilitiesPassed down knowledge learned from Senior developers to new developers as they joined our team
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Lead Call Center RepresentativeApollo Group, Inc Jan 2006 - Jun 2007Provided support to new employeesDeveloped scripts for use on callsHandled escalated calls meant for a supervisorWorked on a lot of technology-driven reporting such as setting up Excel sheets with formulas to calculate call center efficiencyWorked with IT staff to develop Access databases for data storage and reportingHandled reporting via the custom databases and tools developed while in this position, as well as wrote reports against Call Management System (CMS) and Business Objects technology
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WebmasterFreelance Jan 2006 - Jan 2008I have been building websites for myself and friends for almost 10 years now. Recently, I have started branching out and accepting small jobs such as basic web design and maintenance. During my time as a freelance webmaster, one of my most steady clients requested that I be in charge of maintaining a website for a karate school in Paradise Valley, AZ.Languages: HTML, XML, CSS, JavaScriptCurrently learning/improving on: ASP.NET, PHP, AJAXSkills: Site design/navigation schemes for new/re-design sites, Maintaining existing sitesCurrently learning/improving on: Graphic DesignSoftware: MS FrontPage, Dreamweaver, HTML-Kit, NetBeansCurrently learning/improving on: MS Expression Web and SharePoint Designer
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Call Center RepresentativeApollo Group, Inc. Jul 2004 - Jan 2006Call Center Lead - manage data for call center, create and update reports, 1st line tech support for desktop and phones, create and improve processes, and help to manage, train and support the representatives in our call center. I was also the main liaison to our field employees and partner institutions for all of the call center services provided.Services provided:Student RetentionBusiness DevelopmentStudent RecruitmentResearch & Surveys
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Technical Assistance Group Rep.Chase Cardmember Services 2001 - 2003
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ManagerCivic Enterprises, Inc. 1999 - 2000
Jason Kenyon Skills
Jason Kenyon Education Details
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Information Systems (Mis) -
Information Technology (Bsit)
Frequently Asked Questions about Jason Kenyon
What is Jason Kenyon's role at the current company?
Jason Kenyon's current role is Software Engineering Manager and Developer | Passion for developing consumer-centric products and building strong relationships between colleagues | Thrive working in fast-paced, consumer-focused, mission-driven teams.
What is Jason Kenyon's email address?
Jason Kenyon's email address is ja****@****cox.net
What is Jason Kenyon's direct phone number?
Jason Kenyon's direct phone number is +1.602.263*****
What schools did Jason Kenyon attend?
Jason Kenyon attended University Of Phoenix, University Of Phoenix.
What are some of Jason Kenyon's interests?
Jason Kenyon has interest in Civil Rights And Social Action, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Jason Kenyon known for?
Jason Kenyon has skills like C#, .net, Asp.net, Html5, Mvc, Asp.net Mvc, Javascript, Jquery, Visual Studio, Web Services, Knockoutjs, Sharepoint.
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