With over 25 years of expertise in IT management, technical support, and B2B sales, I offer a unique mix of technical insight, sales acumen, and leadership skills. I’m passionate about driving growth and optimizing processes that enhance team performance and deliver strong business results. Known for my dedication to customer satisfaction and proven ability to exceed sales and performance targets, I have consistently grown client bases and developed lasting partnerships across sectors like energy, education, government, and law enforcement.In my current role as IT Manager and B2B Sales Specialist, I’ve led teams to increase efficiency by 40%, implemented quality controls that reduced customer complaints by 98%, and consistently exceeded sales quotas by building strategic relationships and growing revenue. My focus on high conversion rates and a customer-centric approach has directly contributed to significant business growth and profitability.Key Strengths Include:Sales & Business Development: Strategic client engagement, lead generation, and quota attainment; grew sales volume and profit margins through relationship-building and needs-focused solutions.Customer Success: High satisfaction and retention rates, with a reputation for delivering prompt, effective solutions and achieving high inbound conversions.Technical Proficiency: Extensive experience in multi-OS support, networking, troubleshooting, and command line tools.Leadership & Process Optimization: Enhanced workflows, optimized resource allocation, and established quality controls, resulting in measurable gains in productivity and customer satisfaction.Adaptability: Swiftly learning and adapting to new technologies, tools, and challenges to provide top-tier service and results.I thrive on helping companies expand their client base, streamline operations, and elevate customer satisfaction. If you're looking for someone with a proven ability to grow revenue, manage IT teams effectively, and foster client relationships, let’s connect.