Jason Phelps Email & Phone Number

Denver, Colorado, United States

Responsible for executing and implementing projects and services sold to new and existing clients. Manage and execute the technical side of a project including but not limited to server and/or service migrations, Azure migrations, E-Mail migrations, security implementations, etc. Responsible for completing the management side of a project including technical implementation, project management responsibilities, internal and external communication, documentation, change orders, maintaining time and cost budgets, and operational handoff at project completion.Responsible for managing client’s needs to include billable/nonbillable hours, service tickets and projects managed at all levels of Operations. Ensure deadlines and SLA’s are met and, when they will be missed, proper communications with all stakeholders.Responsible for maintaining knowledge base in IT Glue to include policy, procedures, RFC requests and templates, PowerShell scripts, and all client technological related data.Responsible for creating standards and procedures for multiple solutions. This included documenting, training, and testing the deployment of all standards and procedures. Solutions include Azure, security applications, project templates, and deployment methodologies.

Denver, Colorado, United States

Worked for an MSP providing Tier 3 and Infrastructure support and Technical Team Lead for Property Management companies.Promoted to acting President of the company for 3 months due to President’s illness. Maintained billing, timecards, payroll, and accounts receivable during this time. Worked with client principals to maintain current relationships and expand company contractual footprint within those organizations. Develop new relationships and leads for future customers.Provided Windows server support for both on-premises and virtual servers. Responsible for all maintenance and upgrades. Servers including File, Exchange, database, Vmware, Azure, and application servers.Provided VMware 5.5 support with 2 hosts comprising of 15 virtual servers and machines. Setup from bare bones a 6.1 environment to migrate and retire the 5.5 infrastructure. As part of this project, I reduced virtual machines to 5.Project lead for client's migration from on-premises to cloud hybrid for entire IT infrastructure. The first phase included migrating Exchange and Office to the cloud with AD and Federation servers being used on-premises due to network file sharing being kept on-premises. This was a fully Microsoft solution. The second phase was moving endpoint and email security to the cloud. Webroot, Deep Freeze, and Barracuda Email Security solutions were used for this phase. 3rd phase was to migrate local backup and recovery to a hybrid solution. File shares were backed up locally for quick file retrieval then all VMs and local backups were uploaded to the cloud for redundancy and disaster recovery. StorageCraft server and cloud solutions were used in this phase. The final phase was to upgrade VMware servers to 6.5 and then migrate all VMs to the cloud.

United States

Worked for an MSP providing Tier 2 and Tier 3 support for Property Management companies. Supported Windows XP-10, Windows Server 2003-2016, VMWare 5.x, Office365, Exchange, StorageCraft, Cisco AnyConnect, Barracuda Email Security, Intel NUC, Dell, Cisco.Provided server support to Windows Server 2003 and 2008 including hardware support, application implementation, and troubleshooting.Provided support for Windows Active Directory to include User, OU, and Container creation and management. Provided server support to Windows Server 2003 and 2008 including hardware support, application implementation, and troubleshooting.Provided server support to VMWare 5.x to include hardware support, application implementation, and troubleshooting.

Denver, Colorado, United States

Provided server support to Windows Server 2003 and 2008 including hardware support, application implementation, and troubleshooting.Technical Lead for McAfee Security Suite. Responsible for implementation and subsequent upgrades. Drafted action plans and led meetings with department executives to review project status and proposed changes.Technical Lead for SAS DataFlux software implementation and subsequent upgrades.Provided support migrating from Lotus Notes mail to Microsoft Exchange Server 2007.Tester and Tech Writer for Office 365 project. The test included migration and user-based configuration. Provided input for best support methodology.Provided support implementing and configuring What’s Up Gold as a network monitoring tool allowing staff to track connectivity for routers, servers, and workstations. Technical writer for multiple projects requiring both high-level technical as well as end-user-level documentation.Trained employees and customers on various software implementations and explained protocols clearly and efficiently.

Aurora, Colorado, United States

Manage physical assets for regional depot to include replace and repair of warranty parts, configure and deploy obsolete equipment, sale and disposition of obsolete equipment. Maintain 100% accountability for inventory reconciliation for region. Generate and analyze SLA metrics reports for process improvement.Document and generate technical writing procedures and reports for analysis.Manage and administer Active Directory for North Central Region, to include account maintenance, object maintenance, OU permissions, and structure trees.Maintain procedures, processes, and documentations in a Sensitive Compartmented Information Facilities (SCIF) environment.

Denver, Colorado, United States

Acting technical project manager for Symantec Security Center. Designed architecture and coordinated the implementation of software to all machines. Technical lead for troubleshooting and administrating Symantec software and hardware.Resurrected corporate SMS 2003 project, redesigned the solution and planned the implementation, successfully executed the new approach, rolled out the software and provisioned a product support structure for long-term change management success.Technical lead for the administration and installation of IBM racks and servers. Administered replacement parts and services for servers.Designed rack server configuration and managed corporate power consumption for servers. Gathered discovery and prioritized corporate assets and maintained 100% server uptime.

Denver, Colorado, United States

Technical project manager for the design, implementation, and migration of remote offices to a 10,000 user Active Directory infrastructure. Coordinated with team leads, on-site support staff, files server configuration and data migration from legacy Novell, Windows NT, and Windows Server 2000 to Windows Server 2003 and Windows XP.Traveled to remote sites to manage the completion of computer system configuration, installation, upgrades, network connectivity, and user data migration.Technical lead for the administration of Windows NT/2000/2003 server, File and print server configuration, and maintenance of a 10,000 user Active Directory forest.

Denver, Colorado, United States

Initial point of contact for resolution of desktop/workgroup-related problems in a 200-user environment. Administered technical issues for Windows XP, Office 2003 and hardware/peripherals.Administered Server 2003 to include maintenance and updates through Active Directory, account and file maintenance, and server hardware.Technical lead for video and teleconferencing requirements. Duties included installation and configuration of hardware, as well as troubleshooting Polycom equipment and software associated with conferencing requirements.

Denver, Colorado, United States

Senior technician providing administration and training for technical and Communications support to the Defense Financing and Accounting Service (DFAS) in Denver.Technical lead for the Desktop Migration Initiative. Responsibilities included computer system configuration, installation, upgrades, network connectivity, Hardware replacement, and user data migration from Windows NT and Server 2000 to Windows XP and Server 2003.Administered hardware, software, PDA devices, network connectivity, network printing, logon, file sharing, and outlook e-mail services.Administered mainframe software and printers on site.Administered and trained personnel on Remedy and SRMS ticketing systems as well as Symantec Ghost, Brightstor and Altiris backup/recovery software.

Baghdad, Iraq

Managed Tier II and III support staff to Provide IT and Communications support to the US Office of Reconstruction and Humanitarian Assistance (ORHA) and Coalition Provisional Authority (CPA) in Baghdad, Iraq. Technical lead for the expansion of assets and Active Directory accounts from 500 to 3,000 users. Administered hardware, software, network connectivity, network printing, logon, file sharing, and outlook e-mail services for users on Secret Internet Protocol Router Network (SIPRNET), Non-Secure Internet Protocol Router Network (NIPRNET), and Combined Enterprise Regional Information Exchange System (CENTRIXS) networks.Administered computer system configuration, installation, upgrades, network connectivity, and user data migration between networks. Create and maintain accounts on Active Directory and Exchange 2000 Servers. Implemented the infrastructure design and support of the CENTRIXS network including installed and supported fiber-optic cabling and associated support devices.

Peterson Air Force Base, Colorado

Administered technical support for Northern Command Group for NIPR, SIPR and RELCAN military networks. Migrated PC and server hardware and software from Windows NT to Windows 2000 Installed CAT5 cable truck lines and Cisco router racks as part of migration and base expansion.

Schriever Air Force Base, Colorado

Managed support for multi-platform military networks, troubleshot customer operating system and software issues, resolved network hardware and software conflicts and managed communication issues between multiple peripherals including digital cameras, printers, scanners, zip drives and internal/external CD-RW using both serial and USB ports. Maintained and updated print and exchange servers and Active Directory accounts for network. Assisted in reprogramming efforts for company wide initiatives.Technical writer for all support procedures and protocol documentation.

Multiple Locations

Leadership and managerial experience as a Platoon Sergeant in the U.S. Army meeting short and long-term goals and objectives, selecting and training personnel, allocating duties and managing projects in a results-oriented environment. Facilitated bi-weekly meetings and perform monthly forecasting and performance evaluations for 12-15 personnel departments.Managed support staff in UNIX network with Windows based operating systems.

Colorado Springs, Colorado, United States

Provided technical support for corporate networks across multiple platforms, resolved customer operating system and software issues, and expanded the electronic knowledge base for the Compaq Technical Support Group. Supported network hardware and software conflicts; assisted in web reorganization efforts for company wide initiatives. Supported Windows ’95, ’98, 2000 and NT, MS Office, Netscape, PC Hardware, NT, W2K, and Banyan network platforms.