- Developing software within a tight-knit design/development Agile team.- Primarily coding with JavaScript - React and React Native technologies - and HTML/CSS for front-end development of websites, webapps, and React Native mobile applications where consumption of multiple REST and GraphQL APIs, installation/understanding/use of packages/libraries (e.x., Bootstrap, NativeBase), and general implementation of front-end designs from Figma designs are needed.- Providing detailed feedback during design process with a focus on detailed typos/errors, usability, and the end-user experience in mind.- Implementation of AWS Amplify, Cognito, AppSync, and DynamoDB technologies.- Implementation/use of GatsbyJS/NextJS frameworks- Implementation/use/familiarity with Contentful, Netlify, Stripe, Guesty, Toast, Plaid, and other APIs and systems- Co-host / production / editing of The Moonello Show video podcast

- Recognized for dedication and mastery of the onboarding process with promotion to Dealer Solutions Analyst- Continued previous responsibilities with additional responsibilities of sharing on-call support duties afterhours and on weekends- Moved from onboarding organizations to supporting organizations once live with the program, which involved answering calls / responding to emails to solve complicated issues and roadblocks. This involved moving quickly to research, report, and resolve problems to mitigate impact on partner organization's business operations.

- Coordinated and led initial onboarding/training for dealer partner organizations in online software platform.- Guided organizations through initial and complete setup of their system to ensure proper working order before moving over to "go live" date.- Participated in "on-call" support via phone and email communications for all dealers in the program, both in onboarding status as well as those organizations that were already live.- Demonstrated quick understanding of the systems involved as well as the onboarding/training call facilitation practices

As a continuation of my Operations career with Metro by T-Mobile, I transitioned into an Analyst/leadership role. I performed all of the support functions as previous, while also serving as "project leader" for the team, and fulfilling the roles of a "process" manager in the absence of a direct manager role.- Developed plan for converting local market support to shared Slack channel and developed a system for automating common tasks and information distribution

My primary role is the organization, targeting, and facilitation of operations specific training for Michigan, Ohio, Pittsburgh, PA, Louisville/Lexington, KY, and Evansville, IN. I also participate as a Subject Matter Expert for the creation / design of training materials that impacts training facilitation nationwide. In this role, I also fulfill most of the responsibilities from my previous role in a reduced capacity.- Facilitation of training experiences both in-person and via virtual classroom (Webex and Adobe Connect) with a focus on operation and system-specific training.- Creation of training content from time to time depending on local needs- Focused on leadership among operations training organization via coaching new trainers and facilitating national train-the-trainer presentations

Provided market support for sales team, focusing on efficiency of processes, effectiveness of support, and generally making the job easier for sales teams. Served both in-store and field representatives from both corporate stores and dealer partners.- Subject Matter Expert and participation in many levels of promo development, launch, support, and presentation with a focus on the operations and system specifics of those promotions- Managed customer escalation channels (BBB, Attorney General, FCC, store escalations, and more), involving investigation of situations via billing system research and communication with stores and customers, determining how best to solve each situation, and filing detailed reports with appropriate agencies- Billing system release testing and subject matter expert for Learning Development and Training teams

Selling of cell phones, accessories, and wireless plans; Troubleshooting and resolution of wireless handset issues; Management of customer accounts; Upkeep of phones and accessories on sales floor. Opening and closing responsibilities. administrative duties, sales and management leadership.