Jason Tsang Email and Phone Number

- Provided exclusive travel and lifestyle services to Centurion and Platinum AMEX members by phone and email.- Reduced member wait time by 10%+ while maintaining customer satisfaction ratings of 90%+.

- Delivered positive end-to-end customer experiences through offering omnichannel fulfillment (in-store pickup, phone sales, and ship-from-store options.)- Educated in-store clientele about all things Lululemon: lifestyle, fabrics, fits, features and benefits.

- Contacted confirmed and suspected patients regarding COVID-19 diagnoses. Completed 600+ cases to date. - Discussed and documented symptoms, recent contacts and activities, family members, and other suspected parties to reduce community spread- Collaborated and coordinated with a team of public health professionals including surveillance coordinators, contact tracers, care resource managers, epidemiologists, clinicians, and California Department of Public Health to efficiently obtain clinical and sociodemographic information, provide necessary supportive services during isolation- Provided patients non-medical public health information, resources, guidelines, and quarantine information

- Prepared and served 40+ iced and hot drinks daily in accordance with café standards- Greeted and educated customers regarding coffee varieties, coffee beans, brews, and grinds- Assisted in creating new special drinks with coworkers such as the Horoscope Sign series

- Provided 1:1 consultations with 100+ international students using professional coaching frameworks- Proactively communicated with students to help with their academic success and involvement- Conducted outreach about diverse events and resources on campus for students via emails

- Efficiently accomplished critical community outreach by contacting 50+ organizations - Created 20+ web posts regarding monthly screening movies and summer camps for elementary schoolers - Updated Marketing database and assisted with data entry

- Monitored and ensured 2+ daily behavioral experiments run smoothly by using media lab- Collected and analyzed data from 20+ participants daily by using excel

- Organized various group activities for 20+ middle school students- Counseled students to cope with different academic and relationship concerns and stress- Cooperated with other mentors and revolved disputes respectfully