Jason Yu Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Canada Area

Primary responsibilities include: managing an Agile Scrum team responsible for Rogers and Fido self-serve dashboards, account creation, and Store Locator. Managing a squad of 17 with three Product Owners.* Migrated multiple properties from an Angular JS platform to Angular 11, on-prem APIs to cloud, thereby reducing load time by over 50% and increased customer satisfaction by 16ppts* Reduced error rates dramatically, leading to a 99%+ system uptime* Responsible for multiple other launches, including enabling key partnerships with Apple and expansion into accessories* Managed the outsourcing of a new Store Locator, gaining additional flexibility for quick deployments

Toronto, Canada Area

Primary responsibilities included: increasing system stability, capacity, and reducing technical-halting errors across all commerce and self-serve buy-flows for all products across Rogers and Fido. Managed a team of seven during my tenure in this role.* Increased total online transactional capacity by 113%, enabling a record selling period with no capacity related issues* Awarded two Ted Rogers Awards for my contributions during the launch of Rogers’ new Care Agent web-based system and spearheading the online contingency strategy* Managed the second highest engaged team in Digital (80% improvement in engagement score over a 2-year period)

Toronto, Canada Area

Primary responsibilities included: increasing systems stability of Rogers.com, reducing system errors of Rogers Wireless commerce buy-flows, interfacing between business and IT, and managing cross-functional teams to achieve goals in NPS, Likeliness to Recommend, and systems readiness. * Reduced system errors for New Activation and Hardware Upgrade by 59% and 40%, contributing to an increase in conversion by 798% for New Activation and 78% in Hardware Upgrade.* Redefined and trained colleagues on the team strategy for approaching system error detection and resolution, improving capabilities for Fido, Residential, and Help & Support portfolios.* Instrumental in the launch of the iPhone 8 and X, driving one of the years’ largest success stories.* Took the initiative to redesign the device reservation service articles and e-mail communications based on customer feedback.* 360 Feedback was rated 5/5 overall from peers and managers.

Oakville, On

Primary responsibilities included: managing the Sales Operations website, leading the monthly priority meetings for the Parts and Service salesforce, and organizing the annual two-day conference with regional sales staff, various program stakeholders, VPs, President, and U.S. guests.* Launched a new Sales Operations Portal, closing the gap on permissions control and adding mobile access for improved usability for field staff* Created communication packages for field staff to address dealership questions with regards to e-mail database workflow between dealer systems and Ford systems

Oakville, On

Primary responsibilities included: managing the Ford brand websites (Ford.ca, LincolnCanada.com), and over 300 of the Ford Dealer network websites.* Increase of iPerceptions Satisfaction Index from 6.9 to 7.4 – the highest Canadian website automotive score participating in the iPerceptions program* Led the Canadian portion of the One-Ford Global website platform redesign* Spearheaded the following notable website improvements: Tax Stackable Incentives (recognized during Google’s ThinkAuto Conference), Search Inventory, Lincoln Automotive Financial Services, Certified Pre-Owned, WCAG 2.0 Level AA Certification, and CASL * Managed the launch, training, and promotion of two redesigned dealership consumer-facing website platforms with mobile support, as well as a Lincoln variant, with market share of over 75%* Lead the launch of the first ever Ford Employee Pricing / Lincoln Employee Pricing launch without customer payouts – previously the website was shut down on launch, and historical payments included several tens of thousands in consumer compensation

Oakville, On

* Reduced the margin of error of the $20M Customer Satisfaction Rewards program to $10K (previous errors were estimated at $200K), while reducing turnaround of final year-end cashback to Dealers by 1 month.* Proposed, priced, and administered a $1M pay-per-survey program in order to incentivize consumer centric behaviour from front-line dealership staff.* Lead the vendor selection process for a $2M consumer follow-up call centre contract.

Toronto, Canada Area

Mississauga, On

* Launched an initiative to standardize communication procedures which eliminated non-approved content and ensured a consistent tone across all end user-facing departments.* Coordinated the response and won the largest multi-million dollar proposal in company history. * Awarded the GE Impact! Award for performance and dedication on proposal reform. Notable improvements included redesigning the look and feel of written proposal, presentations, and packaging to match brand expectations (used as a best-in-class case example to other GE businesses), and implemented new software, saving 0.5 headcount.* Managed marketing, procurement, and logistics for GEFS’ largest event (Ride ‘N’ Drive 2010), featuring over 200 attendees including key clients, OEMs, and media.