Customer Service Representative
Bohemia, Ny
• Entered sales orders in SAP for filtration equipment used in the manufacturing of pharmaceuticals and in academic research laboratories • Account representative for Amgen, Lockheed Martin, and many large universities• Contributed to the company increasing sales for nine consecutive years• Received positive feedback from customers and Sales Reps for my professionalism and efforts • Met company goals for order entry accuracy and volume of phone calls taken• Exported data… Show more • Entered sales orders in SAP for filtration equipment used in the manufacturing of pharmaceuticals and in academic research laboratories • Account representative for Amgen, Lockheed Martin, and many large universities• Contributed to the company increasing sales for nine consecutive years• Received positive feedback from customers and Sales Reps for my professionalism and efforts • Met company goals for order entry accuracy and volume of phone calls taken• Exported data from SAP to run reports in Excel for Management and Sales Reps, which included product backorder reports and account activity and pricing history for specific accounts• Teamed with Finance Dept. to process debits and credits and ensure invoices reflected the correct pricing and proper billing addresses• Provided customers with technical specifications for Biotechnology & water filtration products • Data entry of customer specific discounts, new and existing addresses, and company contacts • Traced shipments and expedited orders with Logistics teams in NY, Puerto Rico, and Germany Show less