- Gather, review and submit data for all SOX audits and state compliance reports to ensure all time frames are met - Collaborated with Vice Presidents and other key executives to review audit findings and strategically prepare for quarterly board meetings - Research and respond to state/federal inquiries and request for documentation related to internal investigation cases - Provide expert advice regarding the creation, revision and updating of all policy and procedure related documentation

- Collaborate with business communities to collect information, perform analysis, and define business requirements - Provide assistance to Business Product Owners (BPOs) in the elicitation of business vision and the prioritization of product backlogs - Collaborate with Technical Product Owners (TPOs) to translate the business vision into language that can be consumed by development resources - Establish ongoing, effective two-way communication between the team and business stakeholders to ensure the team is meeting the customers’ needs. - Document success criteria and monitor value provided by the Operations AutomationTeam

- Led the early business testing for groups of use cases per iteration - Partnered with IT, use case leaders and business analysts to understand the release, create the tests and provide the traceability to requirements - Worked with the Team Leaders to ensure scenarios have been developed to represent the business environment and that the system functions as expected - Held a primary role in the performance of User Acceptance Testing and assist business SMEs to conduct end to end testing of the system - Recorded and prioritized all defects for assigned use cases and manage the submission of defects for other team members

- Monitored and led a team of Document Management Underwriters through their daily activities - Prepared for and conducted monthly team meetings to discuss my teams overall performance and enhancements to the document management process - Provided constant feedback to upper management on ways to improve the process and simplify the workflow for the underwriters - Utilized my past underwriting experience to assist team members with making decisions regarding questions pertaining to loan documents - Worked on a select team that performed systems testing prior to the release of new systems or enhancements to current systems

- Reviewed files submitted to Radian to determine if there were specific reasons for rescission or if the loan was correctly underwritten - Worked closely with third party vendors to discuss their fraud review process and ways to improve it - Spoke directly to customers to discuss all components of their loan and the reason for default - Worked with senior management to train new investigators and develop process improvements for the department