Jason Kaufman Email & Phone Number

San Diego, CA, US

Plano, TX, US

Jason Kaufman is the President and Principal AI Strategy Advisor at Irrevo, where he pioneers innovative approaches in Generative AI consulting. With over 20 years of experience in content strategy and knowledge management, Jason is dedicated to integrating AI-driven solutions that enhance business operations and elevate customer experiences.Driven by a.

Burbank, CA, US

• Reported directly to the Vice President of Technical Operations building the framework for their Service Catalog and Portfolio in SharePoint 2010.
• Migrated 2,500 knowledge base documents from Jive Software’s Clearspace Knowledge Base into the CA Service Desk Knowledge base solution leveraging IRREVO software to ensure quality, consistency, and efficiency.
• Lead documentation effort for enterprise data center migration project (NAP7) documenting critical policies, procedures, and information helping to ensure a smooth transition of people, process, and technology between.
• Worked directly with Technical Subject Matter Experts to capture and document critical information for publication in the team knowledge base.
• Wrote, edited, and published hundreds of new knowledge base technical documents for consumption by the DTSS teams including; System Engineers, Network Services, Data Center Services, Storage Services, and Service.
• Overhauled Change Management Process documentation and Visio flows to ensure alignment, uniformity, and accuracy.

Seattle, WA, US

• Facilitated vendor selection process for an enterprise knowledge management solution (RightNow)
• Configured and deployed knowledge management solution to thousands of service agents worldwide
• Developed Knowledge Base Style Guide and Guiding Principles documents to ensure ongoing consistency
• Managed contract resources in discovery and ongoing creation of high quality knowledge base articles
• Spearheaded multiple “Content Summit” sessions guiding Subject Matter Experts in a collaborative process resulting in 50 knowledge base articles covering 75% of customer support queries
• Trained dozens of knowledge base contributors on the knowledge management system and processes

Bellevue, WA, US

• Sr. Analyst, Enterprise Content Management
• Facilitated RFP and vendor selection process for Enterprise Content Management solution
• Created business cases to secure funding and support for knowledge/content management initiatives
• Managed business requirements pertaining to Enterprise Knowledge and Content Management
• Drove tool and process enhancements in Knowledge Base article creation processes
• Analyzed and reported on article process, usage, and improvement metrics to drive ongoing optimizationWeb Care Manager

Tukwila, WA, US

• Sales Engineer, Europe
• Led European operations initiative, reporting directly to executive staff and board of directors
• Engineered and presented demos to executives at enterprise-level companies across Europe
• Established and supported two European sales offices
• Assisted in evaluating partnerships with major European call centers and government bodies
• Assisted sales team in writing and editing effective sales proposalsSr. Knowledge Engineer

US

I worked closely with customers to understand their technical issues and underlying concerns and implemented unique and innovative solutions to ensure their satisfaction and long-term loyalty. I continuously maintained team-leading Quality scores.Although my primary role was a Customer Service Representative, I took the initiative to found the "Wireless.

Bachelor Or Arts, Communication

Associate Of Arts, General