Cariloop provides the world's first fully integrated, tech-enabled Caregiver Support Platform to help working caregivers and families plan for and manage the care of their loved ones. The Platform features a HIPAA-compliant, web and mobile-friendly portal that helps families securely communicate across all devices and store important health, financial, and legal documents while having on-demand access to a dedicated Care Coach who guides the families through the many decisions they make over the length of their caregiving journey. For more information or to get started with Cariloop, please visit us at www.cariloop.com

- Managed backlog, developed roadmap, user stories, requirements, scope, release plans, defects, and vendors to add value, generate revenue, and enhance customer experience.- Kept an up to date roadmap of future feature improvements, new features, bug releases, research projects, and more. - Created and implemented processes to bring the company into a more modern-day product focused mindset.- Improved Customer Support relations by introducing in-depth priority definitions, triage meetings, processes, and other improvements. - Worked with other departments to increase the effectiveness of our dev and product team within the company. - Created and provided new reports to show where we can improve, and where we have improved, in multiple different areas including the introduction of KPIs, ticket completion percentage, customer satisfaction, and more.- Led the team through multiple shifts in project management styles which includes Scrum, Kanban, and Agile methodologies. - Created wireframes, full user designs, and user experience workflows to improve the effectiveness of the stories that are deployed. - Directly designed, and led, the team in the release of several feature improvements and new features that brought the product closer to modern standards.- Led the design, and actual training, of an all-day monthly training webinar on our Unstoppable product.

• Led multiple teams comprised of employees in multiple countries.• Defined/Created user personas, requirements, process flows, wireframes/mockups, and other artifacts to enable effective product development in an Agile environment.• Led several large infrastructure projects to a successful release into Production. • Uses creative problem solving, and innovative ideas, throughout the process to bring forth the best possible product releases. • Managed backlog, developed roadmap, user stories, requirements, scope, release plans, defects, and vendors to add value, generate revenue, and enhance customer experience.• With teams spread across multiple locations I led stand ups, reviews, demos, and requirements gathering sessions for Agile teams across multiple locations.• Helped transition our teams to a work from home process. • Serve as Product expert for Solutions Architects, Sales, Technology, and other departments to support our clients on a day-to-day basis.

• Led several teams comprised of employees in multiple countries.• Led teams to complete 20+ Healthcare and Security products/projects which includes UI/UX updates to web and mobile applications, infrastructure updates/implementations, new e-commerce ventures, new mobile app releases, and new venture products/projects.• Implemented a “Squad” based solution to our development teams to allow them to use different methodologies (e.g. Agile, Kanban, Waterfall, etc.) to maximize the efficiency of the technology work and product implementation.• Defined/Created user personas, requirements, process flows, wireframes/mockups, and other artifacts to enable effective product development in an Agile environment.• Led planning, stand ups, reviews, demos, and requirements gathering sessions for Agile teams across multiple locations while implementing strategies to increase velocity and on time delivery.• Managed backlog, developed roadmap, user stories, requirements, scope, release plans, defects, and vendors to add value, generate revenue, and enhance customer experience.• Serve as Technical and Product expert for sales, client support, operations, marketing, and other departments to support business improvements, as well as launching new solutions.• Create and define user persona, functional requirements, business rules, process workflows, use cases and other descriptive outcomes to enable product development.• Conducted technology assessments for new product and product enhancements.• Led and tested all releases that went into the Production environment.

• The verification, creation, and prioritization of bug and story tickets in Jira for existing and new products.• Understanding of all aspects of the current system in both the web and mobile app and using said knowledge to educate any individuals on new or existing features and/or investigation of any bugs and workarounds to said bugs that may be discovered.• The examination and testing of the app when new versions of Android and iOS release to determine whether or not the update damages the mobile app or renders it inoperable and react accordingly.• Verifying the continued functionality of the web and mobile app when new features or feature enhancements are implemented. • Assist the trainer with the creation of training documentation for employees and customers on new features, products, and feature enhancements as well as keeping any documentation current.• Work with all departments in the testing and communication of new features, products, and product enhancements. • Subject matter expert for current product.• Often taking over the duties of the Product and/or Project Manager.• The constant solving of problems that arise from customers and internal employees on all aspects of the product.Notable Achievements2015 Mission Award Nominee for constant display of the company mission

Answer, on average, 50 calls from healthcare professionals a day regarding problems they are having with their accounts, credentials, etc. Managing and reviewing documentation that includes immunization records, certificates of training, etc. for the representative calling in. Educate representatives on submitting their documentation properly and what documentation will fulfill Reptrax’s requirements for acceptable documentation. Compose concept documents for new features as well as reporting bugs or glitches. At least one concept, a faster way to tag faxes, has been implemented. Tagging, on average, at least 100 faxes to the correct account a day. Troubleshoot technological issues the representative is having with faxing/uploading documents via PC/MAC, trouble with uploading a picture, logging into their account, converting file types and other unique situations that arise. Aid with the introduction of new features that have been released for Reptrax to the representatives.

Assisted the senior technical writer and others with the technical and creative writing aspects of the company. This included, but wasn’t limited to, writing, editing and updating user guides, writing or editing internal technical documents and internal/external marketing material. Cooperated with creating the style used for all internal PowerPoint presentations and documents, as well as outgoing marketing materials. Researched online document repositories to replace the current one being used.