Jason Mock Email & Phone Number

Urbana, Il, Us

Urbana, Il

• Proposed and facilitated the reorganizations that birthed CITL’s program management office (PMO) and instructor support & training (IST) team out of the instructional design (ID) team for better results.• Supervised, trained, and evaluated dispersed PMO staff who built strong relationships with key college stakeholders across campus to coordinate CITL services offered to them and processes for such.• Identified team members, developed and documented processes, established and managed timelines, and created and implemented communication plans to drive completion of 30+ projects including CITL’s first strategic plan.• Leveraged communication and relationship-building skills to strengthen partnerships with academic and service units across campus and launched communities of practice to bring campus practitioners together.• Led teams to identify key performance indicators (KPIs), develop data systems for tracking and reporting KPIs, and used those data to forecast capacity trends and justify staffing requests.• Coordinated and led CITL’s COVID-19 response plan including support for faculty training to teach online.• Formulated project plans, milestone schedules, and budgets for grant proposals CITL collaborated on.

Urbana-Champaign, Illinois Area

• Supervised, trained, and reorganized up to 15 full-time ID staff responsible for design, development, and support of nearly 90 innovative online courses annually in campus LMSes.• Worked with executives at the University's Massive Open Online Course (MOOC) platform vendor to define scope of service and program details, coordinate on campus visits, and share best practices of the platform. • Researched and integrated innovative pedagogical practices and technologies into online course developments.• Led and supervised the development and maintenance of quality standards, policies, standard operating procedures (SOPs), metrics, and KPIs used by all staff.• Worked collaboratively with academic units to develop infrastructure, procedures, and processes to expand and support innovative and accessible teaching and learning.• Promoted discussion, documentation, and integration of best practices of teaching and learning strategies into staff practices and course templates.• Developed system to track educational technologies used across campus to reduce redundancies and costs.• Gave presentations nationally and globally to establish Illinois as a leader in online education.

Urbana-Champaign, Illinois Area

First with the Global Campus program, then with Online & Continuing Education, and lastly with the College of Liberal Arts & Sciences.• Designed over 50 fully online courses.• Collaborated with senior leaders to launch the iMBA—the 1st degree program offered via the Coursera platform.• Managed Illinois’ portfolio of 50+ MOOC projects with faculty, staff, and vendor platform.• Implemented, promoted, and revised first quality standards for course and multimedia development.• Guided research efforts exploring best practices in MOOC design and Community TA support.• Supervised, oversaw, managed, and mentored a staff of 4 direct reports.• Directed project teams of 3-10 staff in course development projects lasting 3-14 months.• Explored, selected, and lead the procurement and implementation of new technologies for course development.• Designed master templates to bolster usability, accessibility, development efficiency, and quality across courses.• Designed web-based database for tracking copyright clearances and media asset utilization.• Managed third-party vendor relationships, serving as primary contact and evaluating their performances.

• Taught two summer offerings in their entirety, recording overview videos, correcting errors from prior course content, sending weekly announcements, and responding to direct student inquiries.• Administered assessments to students, providing prompt and constructive feedback for each online student.

• Managed and directed e-learning development procedures, projects, in-house staff, and freelance staff.• Compiled project milestone schedules and budgets, forecasted revenues, and calculated performance metrics.• Coordinated and wrote million-dollar military e-learning project proposals.• Monitored expenses and staff time spent on task to ensure they remained on-track with budgeted limits.

• Designed master templates to bolster usability, accessibility, development efficiency, and quality across courses.• Explored, selected, and lead the implementation of new technologies for course development and student use.• Designed and developed new technologies and processes to streamline new e-learning course construction yielding a 70% departmental savings (estimated $3,000) per project.• Programmed reusable and customizable online activity library, reducing maintenance costs by 80%.

M.Ed., Human Resource Education

B.S., Physics

Activities and Societies: Marching Band (Marching Illini), Physics Van, InterVarsity Christian Fellowship