• Coordinated team schedules and leveraged critical tasks to high performers to ensure efficient operations.• Inspected cleaned homes, identified training opportunities, and ensured inventory met Landing standards.• Oversaw members' reservations from beginning to end, ensuring 100% member satisfaction.• Acted as a key point of contact to monitor and resolve member support tickets through all communication channels.

• Manage the team responsible for onboarding all new units in NC, SC, and GA by identifying inefficient processes, removing roadblocks, and implementing standardized workflows.• Oversee the entrance into new markets and establish procedures around compliance and permitting.• Increased production and exceeded performance of monthly goals.

• Oversee the acquisition of a new asset and perform all change of ownership requirements such as licenses, permits, utilities, and vendors.• Managed all aspects of renovation including the scope of work, design, ordering, vendor selection, and installation.• Implemented process improvements and created procedures to reduce costs and enhanced the overall guest experience.• Oversaw the implementation of the new PMS system and ensured the successful build, setup, and cutover

Monitor transformation including renovation, branding, technology, marketing, and staff training.• Develop strategies to improve operational processes and enhance the guest experience.• Reviewed monthly performance metrics with owners and identified opportunities to increase profitability.• Coordinate with internal teams and hotel owner to ensure quality standards, compliance on brand technology, financial performance, and conformance to contract specifications to bring property online.

Secure short-term contracts to Lead key projects and provide operational and leadership support . Projects included: ●Le Meridien/Sheraton Charlotte, NC. Led staff through guest service training which resulted in increased guest service scores and exceeding brand requirements . ●Hotel Colonnade Coral Gables FL . Defined and documented procedures, updated SOPs and provided training for the new front office team. ●The Whitley, Atlanta, GA . Tasked to migrate existing reservation sales data to the new PMS system while training the sales team on proper procedures. ●Hotel Astor South Beach Miami, FL. Filled vacancy of property manager by managing daily operations, responding to guests, and maintaining vendor relationships. ●Le Meridien Oakbrook Chicago, IL. Conducted analysis to address high new associate turnover and successfully implemented service culture onboarding which improved key concern.

Department head responsible for the operation and performance for Front Desk, PBX, Bellman, Valet, Gift Shop and Security of 130 room AAA 4 diamond property. ●Lead to become #1 property in North America for the brand with a 9.73 guest service score. ●Improved cost per room by $1.00 every year over year by improving processes and identifying waste ●Service Culture Trainer for property - facilitated brand training and guest service standards during all employees on boarding

Managed the guest experience by anticipating needs and providing effective service recovery if needs not met. Trained new staff on correct procedures, compliance requirements and performance goals. Led team in positive mentions left by guests in property reviews

Manage the daily operations of the financial center, order supplies, balance vault, and ensure compliance with federal regulation.

*Educated customers on different loan products available to them and made recommendations based on their specific needs.*Met monthly performance quotas