-Follow all governmental and company regulations regarding landing and launching procedures for aircraft-Properly load aircraft according to federal regulations and company policy-Verify that loading paperwork is correctly filled out according to federal regulations and company policy-Work with the team to efficiently identify and correct issues related to loading ULDs or bulk items onto aircraft-Transport freight to other areas of the ramp safely and efficiently as required-Perform light ramp maintenance as required

-Follow all governmental and company regulations regarding landing and launching procedures for aircraft-Properly load aircraft according to federal regulations and company policy-Verify loading paperwork correctly filled out according to federal regulation and company policy-Work with team to efficiently identify and correct issues related to loading ULD's or bulk items onto aircraft-Transport freight to other areas of ramp safely and efficiently as required-Perform light ramp maintenance as required

- Work with a team of programmers to implement and improve features or fix bugs in the company's flagship product- Utilize Microsoft stack of Code, Visual Studio, MS SQL, and git to commit code changes- Assist with monthly sprint and product releases- Keep team and managers updated on progress while working on code requests- Keep updated on product features, upcoming release direction, accumulated tech debt, and other facets of flagship program

- OOP: C#, .NET-Web App Development: HTML, CSS, JavaScript, ASP.NET MVC, IIS Express, Vue.js-DB Programming: ADO.NET, Table Design, SQL, MS SQL, E/R diagrams-Development tools and techniques: Agile, Unit Testing (MS Test), TDD, Git Bash, Visual Studio 2017 Capstone Projects:-Full Stack Car Repair Tracker (Final Capstone): SQL DB, .NET MVC, VUE, Defined User Roles, JWT Authentication, REST API, Responsive Web Design, ERD Design, Customer / Employee interactionon repairs (ETA, Line Items, Cost)-C# Vending Machine CLI APP: File IO, Inventory Tracking, User Input Logic, Appropriate User Feedback, Submenu Systems-C# Campsite Reservation CLI App: SQL Read/Write, Console UI, DateTime Logic / Error Checking-C# MVC National Park WebApp: Session persistence, Dynamic webpages generated via Razor, Webpage redirection via action/controller

-Collect and organize mail and packages for efficient delivery to customers in sequence.-Use hand scanner to relay information on package delivery and route information.-Interact with customers on route in friendly, professional demeanor.-Answer customer questions about USPS products and services while on route.-Accurately record time for various job duties according to prescribed USPS regulations.

-Follow all governmental and company regulations regarding landing and launching procedures for aircraft-Properly load aircraft according to federal regulations and company policy-Verify loading paperwork correctly filled out according to federal regulation and company policy-Work with team to efficiently identify and correct issues related to loading ULD's or bulk items onto aircraft-Transport freight to other areas of ramp safely and efficiently as required-Perform light ramp maintenance as required

-Shipping and Receiving-Domain Renewals, Registrations, and Transfers-DNS Record changes as needed-Assist w/ SOC 2 Audit Compliance-Physical Security Audits-New Client Datacenter Account Setup and Client Orientation-Automated Event Monitoring and Response-Customer Desktop, Networking and Server Support-Ticket Creation, Update, Escalation, Completion as appropriate

-Analyze and resolve user issues quickly, efficiently and to the user’s satisfaction.-Efficiently route tickets to correct support group if escalation is required.-Answer incoming calls, emails and voicemails in a timely manner.-Remote troubleshooting and user assistance via VNC, Bomgar or RDP software.-Remote installation and configuration of various software packages on windows XP machines.-Active Directory account maintenance and alteration as required for user’s position and duties.-Troubleshooting of Cisco Remote VPN connection software.-Assist Server Administrators and Network Personnel with various tasks, troubleshooting and related information pertaining to tickets.

-Assisting TWC subscribers with all LOB connections. Video, High Speed Data and Voip-Assist subscribers with basic home networking and wireless troubleshooting issues-Scheduled Field trouble calls or otherwise escalated issues when they were determined to be beyond scope-Assisting Field Technicians with setup and activation of new accounts and troubleshooting issues in the field with all available network monitoring tools-Alerted NOC to area outages found via monitoring tools or subscriber call in-Gave feedback on how various procedures and tools could be improved

-Quickly and correctly solve software and hardware problems for end users. -Work with other engineers and technicians to trouble shoot and solve server and network issues.-Assign tasks to engineers where appropriate. -Facilitate training process for new technicians as necessary.

-Helped to found and define the role NOC engineer. -Monitor and correct network problems.-Contact other engineers to correct issues as necessary.-Maintain records and performance of scheduled tests. -Occasional application troubleshooting.

-Defined and resolved customers’ questions or complaints quickly, efficiently and to their satisfaction.-Involved in training of new team members and facilitating their understanding of customer needs and company products.-Provided other departments with information to track down bugs and improve quality of various programs.-Assisted managers with feedback regarding various products' effectiveness