Investigate, reproduce, and verify customer IPS issues using Ixia Breaking Point (L3/L4/L7 traffic) and Linux/Windows VMs with VMware ESXi environment. Provide Fortigate performance data to product team.

Addressing network security issues, troubleshooting issues, providing technical solutions and network analysis to Palo Alto Networks customers

Design, implement, and deploy for Cisco customers using products includes L2/L3/Security technologies

High Touch Engineer ( Oct 2011 - Oct 2013 )Provided technical escalation resource point for customer Microsoft properties include GFS/GNS, IT and Azure. Provided critical issue updates, next step, action plan and root cause analysis to customer management. Kept Cisco account team engaged regarding technical support service expectations. Worked with Cisco business units, advanced services teams and technical assistance center (TAC) to resolve technical issues in timely manner.Software Test Engineer March 2006 – November 2011 (5 years 9 months)Tested new features in Time Based Release in Catalyst 3K Stacking Switches. Acted as regression project lead on Time Base Release to make sure regression efforts for all legacy features to run smoothly and deliver the Switch IOS Release on timeCustomer Support EngineerApril 1999 – March 2006 (7 years)Worked at TAC Campus LAN/Switching Backbone Team. Supported Catalyst Switches from Business Units. Part of specialist team and provided escalation support for outsourcers and local teams. Provided expert level internetworking troubleshooting in enterprise backbone network environment