My role requires collaborating with the VP of Product Management to help develop & manage the overall GTM and Partner strategies, aaS solution integration efforts, and roadmaps for SDWAN, Hybrid Work, SASE and future aaS offersDeveloped business case to launch a new services offer (MSP Lifecycle Enablement) through market research, competitive analysis, customer engagement and business planningSteering Collaboration between Engineering and Product Management to align on intended Product Outcomes, Execution Strategy and Product RoadmapProvide customer use-case examples to engineering and act as the primary bridge between customer feedback, requirements and Product Roadmap. Engage, Enable and Evolve the Partner RTM StrategyDesigned and Formulated a Managed Service Provider (MSP) Practitioner Certification focussed on providing training to MSPs to deploy, manage, and support Cisco's as-a-service offers, with clear objective of MSPs acquiring desired managed services skills needed to provide lifecycle services for next gen IT/Cloud consumption model

Building and Scaling a Global Delivery Center to drive Technology implementations using Consistent, Repeatable and Scalable delivery methodologyLead global skill development initiatives for the Consulting Engineers that are responsible for delivering best-in-class customer experienceProvide Insights, Analytics, and Business Intelligence needed to guide Executive DecisionsDrive Productivity and Automation of Delivery, resulting in OpEx reduction and achieving Service Margins and Project completion within stipulated timelinesCost Savings: Led an initiative to drive standardization and automation through digitization for volume deliverables delivered through Cost Effective Global Delivery CentersDeveloped an Automation Standards Framework that aims to enable Engineers & Architects to write automations in a Simplified, Secure and Standard EnvironmentPartnered with CX Product Management to contribute towards Offer & Delivery Readiness efforts for Cisco's 1st of it's kind CX Cloud Offer

Engage with Cisco Sales Teams and respond to RFP's to provide Collaboration Technology Solutions for large Global Customers.Architect new generation Collaboration Infrastructure for Service Provider and FSI Customers leading to improvement of their User Experience and Business Productivity.Data analytics supported decisions for high-priority enterprise initiatives, customer service improvement and process re-engineering.Work with global stakeholders to drive business outcomes across PPDIOO phases of the lifecycle

Partner with designated Account Managers in the region and act as a conduit between sales teams and product development teams to improve customer experience on Cisco Collaboration PortfolioPerform competitive analysis of 3rd party vendor solutions and determine Cisco's Competitive AdvantageBe the Catalyst to Cisco Account Managers in driving Quarterly Revenue Targets and Influence Top Line SalesTechnical POC for Meeting Place(Now WebEx) and Jabber (Now WebEx Teams) for multiple large Enterprise accounts

Technical Consultant Providing Cisco Collaboration Consulting Services that primarily includes Pre-Sales, Consulting, Design and Implementation (PRE and POST sales) for Global Customers.Was responsible for Leading Technical Delivery for 3 major Cisco Accounts, with end to end engagement including frequent Chalk-talk Sessions, Technical trainings, Designing and Implementing End to End Collaboration solutions, which includes major aspects such as dial plan design, 3rd party contact center integrations etc.Presented QBR’s to Customers and Partners every quarter showcasing Key Delivery Metrics and how the delivered Solution translates to Business Outcomes for the Customer

Responsible for Managing Dell's strategic customer implementations and handlle L1 and L2 Technical IssuesSupport I.T Managers for periodic reporting on Customer issuesResponsible for SLA's and Average Handling Time (AHT) for closing service requests