• Managed business relationship of 20+ payer and service level for 75+ payer clients between commercial, Medicaid and Medicare, equating to 70m+ annual revenue• Developed organic growth at multiple payer clients, helping sales team acquire 1+ million in AoV • Created 10+ training documents for various operation teams, such as Confirmed Delivery, Payer Service and Account Management• Partnered with developers on CRM tool Siebel to implement new support screens, including fields that populate a customer facing tool, for daily use by several Customer Service teams• Designed mockups for dev team to improve support tool used by hundreds of customers and internal mechanism for staff to populate data fields• Provided end-user reqs, testing feedback, internal/external training and business needs for separate IT/dev teams on proprietary tools such as On 24/7, 5010, ICD-10, Repository, ICE, ETP 2.0, TOR portals • Authored email communication fundamentals package for Operations leadership ,to address difficulties of Provider support working with the Payer customer segment • Lead training for internal staff and 40+ clients on multiple proprietary tools: Performance Tab, On 24/7, ICD-10 Testing Tool, more • Interviewed, hired a team of 12; developed the training, workload, managing and reporting of their outreach to over 900 customers during an industry-wide change • Managed the direct needs of Compliance and Operations E/C suite leadership to set team goals and metrics• Chairperson of a volunteer-based Committee over five years, organized morale-based activities quarterly for Nashville based staff • Original staff in Culture Ambassador program, leading staff events to create engagement in discussion of work culture/company values• Became Mentor and Council member of the Culture Initiative for ambassadors across program and country• Interviewed 50+ Director to C-Suite level and 50+ various staff for cultural fit/competence during hiring process

• Managed the day-to-day office, including staff and office inventory and delivering necessary work to the business owner. • Main contact to over 250 local small/medium business owners, providing monthly site visits, handling physical, confidential financial documents while also managing and understanding the expectation of the clients financial needs and obligations