Jason O'Neill

Jason O'Neill Email and Phone Number

Chief Executive Officer at LiveHelpNow and HelpSquad | Wave goodbye to agent stress. Say hello to smiling customers. @ LiveHelpNow
quakertown, pennsylvania, united states
Jason O'Neill's Location
Flourtown, Pennsylvania, United States, United States
Jason O'Neill's Contact Details

Jason O'Neill personal email

Jason O'Neill phone numbers

About Jason O'Neill

Operations, Sales, and Marketing senior leader helping customer support organizations connect with their customers through live chat, text messaging, Facebook and more. Breadth of experience managing teams across strategy development, operations management, marketing, product and technology innovation, thought leadership, and growing client relationships. Specialties: B2B Marketing and Product Management, Product Launches, Lead Generation, Digital Marketing, Consultative Selling, Sales Management, Operational Improvement and Supply Chain, Strategy Development and Implementation, Business Process Improvement, Technology Innovation and Product Development, Consulting/Coaching, P&L Management, Problem Solving/Root Cause Analysis, and Decision Making.

Jason O'Neill's Current Company Details
LiveHelpNow

Livehelpnow

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Chief Executive Officer at LiveHelpNow and HelpSquad | Wave goodbye to agent stress. Say hello to smiling customers.
quakertown, pennsylvania, united states
Website:
livehelpnow.net
Employees:
19
Jason O'Neill Work Experience Details
  • Livehelpnow
    Chief Executive Officer
    Livehelpnow Dec 2022 - Present
    Quakertown, Pennsylvania, United States
    LiveHelpNow provides omnichannel support software - chat, text, social media, chatbots, voice, and more - that give businesses of any size the tools they need to drive an amazing customer experience.Whether you’re looking to improve large scale call center operations and help desk functionality or simply want to implement better lead generation and customer support tools for your small business, our software will help your team work faster and smarter, while making your customers’ experience with your brand better.
  • Livehelpnow
    Chief Operating Officer
    Livehelpnow Oct 2020 - Dec 2022
    Quakertown, Pennsylvania, United States
    Waiting is for lobbies and bus stops. Fully integrated customer service suite meeting all of your customer's needs. Quick and easy installation, no setup fees, no contracts with best in class technology including Live Chat, Support Ticket, Knowledge Management/FAQ, and Call Management.
  • Helpsquad
    Chief Executive Officer
    Helpsquad Dec 2022 - Present
    Quakertown, Pennsylvania, United States
    Live chat agents supporting your business, 24/7/365. Our professional and courteous team will provide superior support for your customers. Whether they're generating leads or answering questions, our agents are highly trained to provide affordable support through live chat, SMS/text, and Facebook Messenger. As a BPO, HelpSquad can also find dedicated customer support agents for your business, build chatbots, and help your team manage a knowledge base.
  • Helpsquad
    Chief Operating Officer
    Helpsquad Oct 2020 - Dec 2022
    Quakertown, Pennsylvania, United States
    Live chat agents supporting your business, 24/7/365. Our professional and courteous team will provide superior support for your customers. Whether they're generating leads or answering questions, our agents are highly trained to provide affordable support through live chat, SMS/text, and Facebook Messenger.
  • Kepner-Tregoe
    Head Of Operations, North America
    Kepner-Tregoe Jan 2020 - Sep 2020
    Princeton, Nj
    I lead KT North America's business development and sales enablement team to growth relationships with our clients in IT service management, customer support, manufacturing, and operations functions. As a member of the North America leadership team, I'm responsible for technology tools, back-office business processes, lead generation, and revenue growth while managing my own set of client relationships. I also sit on KT's global IT Steering Team to ensure technology initiatives align to corporate strategy.
  • Kepner-Tregoe
    Head Of Global Training Services
    Kepner-Tregoe Jan 2017 - Jan 2020
    Princeton, Nj
    Led Kepner-Tregoe's global training business to ensure we deliver outstanding products and services to our clients. Responsible for strategy, marketing, product innovation, launches and lifecycle management, sales support, thought leadership, and achieving measurable results for KT's clients. Launched multiple new digital product offerings and client support tools to transform KT to be a leading provider of problem solving solutions. Led KT’s 2017 global rebranding initiative and campaigns including website relaunch.
  • Kepner-Tregoe
    Director North American Marketing And Inside Sales
    Kepner-Tregoe Dec 2014 - Dec 2016
    Princeton, Nj
    Served on the North American region's leadership team and was responsible for lead generation through digital and traditional marketing campaigns, sales support, and growing the business through a team of inside sales representatives. Leads generated increased year-over-year and team achieved revenue goal two consecutive years.
  • Kepner-Tregoe
    Product Manager
    Kepner-Tregoe Aug 2012 - Dec 2016
    Princeton, Nj
    Product Manager for Problem Solving and Decision Making solution, Kepner-Tregoe's primary global training product. Created the marketing campaigns for KT's Tablet App and Operational Excellence consulting approach, Targeted Performance Improvement. Also manage day-to-day social media (LinkedIn Company Page and Groups & Twitter) for KT.
  • Ups Supply Chain Solutions
    Product Marketing Manager
    Ups Supply Chain Solutions Oct 2007 - Aug 2012
    Created and executed global marketing strategy for $750 million Post Sales Logistics product
  • Ups Supply Chain Solutions
    Operations Manager
    Ups Supply Chain Solutions May 2005 - Sep 2007
    Led operations of fourteen warehouses and managed 24 direct reports with full P&L responsibility
  • Weeds, Inc.
    Regional Operations Manager
    Weeds, Inc. Oct 2001 - Apr 2005
    Led midwest operations including sales, warehousing, scheduling, safety, training, and full P&L responsibility

Jason O'Neill Skills

Cross Functional Team Leadership Logistics Product Marketing Management Strategy Process Improvement Marketing Strategy Supply Chain Management P&l Management Sales Marketing Leadership Supply Chain Optimization Supply Chain Operations Management Continuous Improvement Business Process Improvement Operational Excellence Product Management Training Team Oriented Problem Solving Hiring Personnel Social Media Coaching Cross Functional Communication Project Management Customer Relationship Management Problem Solving And Decision Making Warehousing Inventory Management Reverse Logistics Cross Functional Collaborations Service Parts Logistics Kepner Tregoe Facilitation Workshop Facilitation Root Cause Analysis Logistics Management B2b Marketing Product Development Change Management Product Innovation Strategic Planning Email Marketing Social Media Marketing Business Strategy Sales Operations Go To Market Strategy Management Consulting Content Marketing Software As A Service Team Leadership Innovation Management Talent Management B2b Marketing Strategy Digital Marketing Product Lifecycle Management

Jason O'Neill Education Details

Frequently Asked Questions about Jason O'Neill

What company does Jason O'Neill work for?

Jason O'Neill works for Livehelpnow

What is Jason O'Neill's role at the current company?

Jason O'Neill's current role is Chief Executive Officer at LiveHelpNow and HelpSquad | Wave goodbye to agent stress. Say hello to smiling customers..

What is Jason O'Neill's email address?

Jason O'Neill's email address is jb****@****ail.com

What is Jason O'Neill's direct phone number?

Jason O'Neill's direct phone number is +160925*****

What schools did Jason O'Neill attend?

Jason O'Neill attended Penn State University, Drexel University.

What are some of Jason O'Neill's interests?

Jason O'Neill has interest in Health.

What skills is Jason O'Neill known for?

Jason O'Neill has skills like Cross Functional Team Leadership, Logistics, Product Marketing, Management, Strategy, Process Improvement, Marketing Strategy, Supply Chain Management, P&l Management, Sales, Marketing, Leadership.

Who are Jason O'Neill's colleagues?

Jason O'Neill's colleagues are Eric Witchin, Jared Brown, Oleg Krichevskiy, Connie Courtney, Tina Stewart, Lauren Schneck, Jared Brown.

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