As a contracted vendor, I successfully performed the following duties:• Develop and deliver eLearning modules, Job Aids, and other training materials for global distribution in a fast-paced, collaborative environment using an Agile methodology.• Create compelling, self-paced eLearning modules in Adobe Captivate that illustrate features and functionality of new enterprise case management system using engaging software simulations requiring user interaction and final knowledge assessment.• Collaborate with Learning & Development (L&D) team to create and present Train-the-Trainer materials to Regional Training Leads and other business partners.• Participate in Scrum team sprint demos to gather and assimilate information to develop new training content for each product development iteration.• Partner with developers and Product Owners of multiple Scrum teams to analyze and translate user stories into understandable, effective training content. • Work closely with the Systems team to communicate training data requests, validate the data through testing, and distribute data to requestors in a timely, efficient manner.• Communicate often with Subject Matter Experts, Scrum teams, and Project Management Team to schedule live demos, develop sprint timelines, and present approval demos of developed materials.

As Principal Technical Writer, I successfully performed the following duties (the role was eliminated as part of the company response to Covid-19) :• Collaborated with Director of Product Operations to plan, coordinate, and develop multiple Training and Development product initiatives with remote project teams.• Led a global team in the design, development, and release of a web-based, customer-facing Learning Management System (LMS).• Managed product backlogs, timelines, and daily stand-ups of the Training & Development team to ensure alignment with product release plans, user story requirements, and development sprint schedules. • Presented live demos of training materials and project updates to Product Managers, Product Owners, Stakeholders, company leadership, and other business partners.• Designed and developed demo videos and eLearning simulations in an adaptive learning environment to increase user engagement and product adoption.• Worked closely with Product Managers & Owners to format and apply content to an online Help system (using Adobe RoboHelp 2020), develop training curriculum, and design a custom learning plan for a new Cloud-based SaaS Enterprise Management application.• Compiled, edited, and formatted content from multiple authors to develop a comprehensive online Product Resource Guide providing dynamic, searchable information in a consistent voice and style for multiple delivery channels.(References available upon request)

Working as a contracted vendor (vendors may only work 11-month contracts at FedEx), I successfully performed the following duties:• Delivered high-quality and compelling data visualizations, presentations, project timelines, and status reports for project management, senior leadership, and other business partners in an Agile/Scrum enterprise environment.• Developed presentations that effectively illustrate and explain technical concepts and processes using creative design and clear, concise writing to senior-level audiences.• Created and validated process flows and product roadmaps with cross-functional teams. • Designed the layout and created content for a new quarterly Data Governance newsletter.• Worked closely with Data Stewards and other management teams to prepare and edit release updates for monthly Data Governance Forum.• Managed and updated documentation content for multiple projects from different Product Owners and Stakeholders.(References available upon request)

Working as a contracted vendor, I successfully performed the following duties:• Designed the user interface and site structure, configured user settings, developed content, and administered a training Learning Management System (LMS) for Terminix Call Center onboarding and new hire training.• Created workflows and processes to manage content and streamline legacy training data to a new SharePoint site for managing training resources and documentation.• Converted Instructor-Led Training (ILT) curriculum designed for Call Center onboarding to an online training program delivered and managed through the Call Center training LMS. • Led Quality review of learning technology through testing, defect tracking, and BI reporting.• Managed online learning experience through training LMS, with curricula consisting of hundreds of courses and touching over 1,000 employees nationwide.• Created forms, surveys, and reference guides to satisfy compliance reporting.• Tracked and reviewed learner progress through online assessments delivered and managed by training LMS.(References available upon request)

Working as a contracted vendor, I successfully performed the following duties:• Developed multimedia training materials, including job aids, facilitator guides and presentations, participant workbooks, eLearning tools, and other deliverables as needed to deliver effective and compelling training to the largest Fulfillment Center in North America.• Employed observation, interviews, and surveys to assess learning needs and identify goals to determine course design, curriculum development, and implementation strategy.• Used multiple design and authoring tools to develop creative, relatable content for synchronous and asynchronous learning environments.• Designed innovative and engaging hands-on training simulations that allowed participants to practice new processes and tasks in a safe, live environment while providing trainers opportunities for real-time feedback and coaching.• Developed self-paced eLearning modules, knowledge-check games, and other digital tools to reinforce classroom instruction according to the user’s learning path and role. • Collaborated with departmental and cross-functional teams for curriculum development, course design, project timelines, delivery methods, and final assessment criteria.• Conducted instructional design phases and pilot activities to ensure training materials supported learning objectives.• Facilitated train-the-trainer sessions, meetings, and other events.• Communicated effectively with Management, Subject Matter Experts, and Instructional Designer team to review, edit, and approve all training materials at each phase of implementation.(Additional tasks as assigned or requested)

Working as a contracted vendor (vendors may only work 11-month contracts at FedEx), I successfully performed the following duties:• Collected and managed backlog of application enhancement requests for the Global Trade Manager application.• Elicited and clarified application design requests and release updates, ensuring they were communicated clearly and aligned with business needs.• Developed dashboards and other documentation to optimize processes and user experience based on data and observed trends.• Delivered presentations of findings, data, and recommendation strategies based on data and observed trends.(References available upon request)

Working as a contracted vendor on a short-term project, I successfully performed the following tasks:• Provide documentation and precinct mapping for the Memphis Police Department new body camera initiative.• Diagram current MPD server configuration.• Create effective user guides and other related technical documentation as needed.• Collaborate closely with SMEs to gather information for document creation.(References available upon request)

Working as a contracted vendor, I successfully performed the following duties:• Design and develop training materials for ILT, including Facilitator Guides, PPT presentations, Job Aids, and other deliverables as needed.• Collaborate with subject matter experts and other ID staff to produce effective training materials that support learning objectives and align with existing standards.• Develop eLearning courses based on business needs using Adobe Captivate.• Used Adult Learning principles to guide design decisions.(References available upon request)

Working as a contracted vendor, I performed the following duties:• Successfully combined multi-media knowledge, strong communication skills, and technical expertise to work closely and effectively with multiple project teams (Quality Assurance, Development Team, Project Managers, etc.) throughout the enterprise.• Created and maintained user guides, manuals, release notes, and other legacy documentation used to support the implementation of new, updated, or enhanced applications and programs.• Designed instructional and informational tools needed to assure the safe, appropriate, and effective use of equipment, products, or services.• Developed targeted documentation for specific audiences—technical, support, corporate, and field employees.• Devoted a high degree of organization, drive, and initiative to ensure that all project documentation remained current, accurate, and complete.(References available upon request)