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@mail.sprint.com
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11 phones found area 913, 239, 816, 941, and 866
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Jason Pointelin is listed as Senior Director of Professional Services at Medallia I CX and EX Enthusiast I Leader of People I Avid Sports Fan at Medallia, a company with 1834 employees, based in Olathe, Kansas, United States. AeroLeads shows a work email signal at mail.sprint.com, phone signal with area code 913, 239, 816, 941, 866, and a matched LinkedIn profile for Jason Pointelin.
Jason Pointelin previously worked as Senior Director Professional Services at Medallia and Managing Director at Medallia. Jason Pointelin holds Bachelor Of Science, Business from The University Of Kansas.
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AeroLeads found 1 current-domain work email signal for Jason Pointelin. Compare company email patterns before reaching out.
As a Senior Director in the Professional Services team at Medallia I lead a multi-market team that provides leadership and strategic guidance to support CX and EX initiatives to Fortune 500 companies that make up the Medallia client community. I have responsibility for our operational performance, our client health and our people and culture evolution. Leaning on my two plus decades of experience in the Telco industry and having built and led the Medallia program at Sprint I am the go-to expert for telecom at Medallia. Throughout my career, I have worked on projects in the call center, retail, B2B, IT, marketing and shared services organizations carrying out projects related to performance management, cross channel journey analytics and survey programs. These programs were providing insights for over 15,000 retail doors and 30,000 contact center agents across the globe.
Listed skills include Cross Functional Team Leadership, Process Improvement, Call Centers, Management, and 39 others.
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A career timeline built from the work history available for this profile.
Kansas City, Kansas, United States
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including, all.
Overseeing Medallia's largest grouping of North American portfolio including Retail, Hospitality, Telecom, Life Sciences, Manufacturing, Automotive and High Tech. Responsible for the overall health of our operations, clients and our people through enablement as well as interviewing and hiring.
Kansas City
Led the Professional Services Telco, Healthcare, Life Sciences and Utility verticals providing thought leadership and guidance. I led a team of superstars who provided guidance and execute on program build and evolutions to support CX initiatives. Responsible for revenue, resourcing, utilization and NPS for our clients in the assigned verticals. Helped.
Overland Park, KS
Managed a team of individuals responsible for analytics, performance management and voice of the customer systems used in customer facing and self-service channels at Sprint. Developed internal business and vendor relationships along with long term strategy to drive the success of the systems and programs they support. Responsible for budget management.
Overland Park, KS
Managed the development and implementation software to manage call center activities and significantly improve customer service. Responsible for coordinating efforts of individuals at all levels in Information Technology, Project Management, Reporting, Legal, Customer Management and On Site employees to ensure the success of the program. Develop.
Overland Park, KS
Partnered with external vendor to develop and launch software to enhance root cause analytics by combining multiple data sources together to systematically determine call reasons. Managed the vendor and field personnel to determine requirements making daily decisions affecting the outcome and budget.
Overland Park, KS
Responsible for call center analytics and reporting on results to help build business cases to understand trends and shifts and enhance decision making skills by providing fact based analysis. Developed targets and stretch goals while ensuring that performance and productivity improvements meet expectations and ensuring the budget is met.
Managed the escalation lines of business. Designed and implemented incentive programs, customer satisfaction surveys and worked to improve the customer experience.Key Accomplishments:oSuccessfully negotiated with the Better Business Bureau to implement significant annual cost savingsoImplemented closed loop process to enhance feedback and coaching to call.
Provided support for reporting and project related issues. Led cross-functional teams for process improvement and revenue enhancement. Directly supervised four individuals’. Responsible for reducing costs and workloads.Key Accomplishments:oMatrix managed the Sprint Authorized Dealers programoReviewed and released orders outside company margin.
Responsible for composing and analyzing statistics on call volume, call trends, service levels and call quality. Completed complex research projects pertaining to contact center industry.Key Accomplishments:oServed as Interim Department Manager for 3 months and when department head was awayoPlaned and facilitated monthly call monitoring for Supervisors.
Managed sales and financial reporting, budgeting and sales executives compensation. Performed multiple complex projects, created and analyzed customer reports on products and revenues. Developed training programs and served as project leader for customers and employees on new internet tools. Partnered with largest customers to analyze stocking strategies.
Other employees you can reach at medallia.com. View company contacts for 1834 employees →
Amy Jo Cazier
Colleague at Medallia
Lakeville, Minnesota, United States, United States
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KS
Karthik Silambuchelvan
Colleague at Medallia
Pleasanton, California, United States, United States
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KP
Krunal Patel
Colleague at Medallia
Greater Ahmedabad Area, India
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RR
Randy Rytter
Colleague at Medallia
Washington DC-Baltimore Area, United States, United States
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AM
Angel Moreira
Colleague at Medallia
Arlington, Virginia, United States, United States
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RS
Robert Smith
Colleague at Medallia
Goleta, California, United States, United States
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LB
Lili B
Colleague at Medallia
Austin, Texas, United States, United States
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ME
Martin Ezequiel Pacheco
Colleague at Medallia
Argentina, Argentina
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GB
Guillaume Baus
Colleague at Medallia
Paris, Île-de-France, France, France
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ML
Marcelo Lopez Gallo
Colleague at Medallia
Argentina, Argentina
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Activities and Societies: President of KU Racquetball Club responsible for funding, scheduling and travel plans for up to 12 people.
Activities and Societies: Graduated with Honors
Quick answers generated from the profile data available on this page.
Jason Pointelin works for Medallia.
Jason Pointelin is listed as Senior Director of Professional Services at Medallia I CX and EX Enthusiast I Leader of People I Avid Sports Fan at Medallia.
AeroLeads has found 1 work email signal at @mail.sprint.com for Jason Pointelin at Medallia.
AeroLeads has found 11 phone signal(s) with area code 913, 239, 816, 941, 866 for Jason Pointelin at Medallia.
Jason Pointelin is based in Olathe, Kansas, United States while working with Medallia.
Jason Pointelin has worked for Medallia, Sprint, and Sprint Nextel.
Jason Pointelin's colleagues at Medallia include Amy Jo Cazier, Karthik Silambuchelvan, Krunal Patel, Randy Rytter, and Angel Moreira.
You can use AeroLeads to view verified contact signals for Jason Pointelin at Medallia, including work email, phone, and LinkedIn data when available.
Jason Pointelin holds Bachelor Of Science, Business from The University Of Kansas.
Jason Pointelin is listed with skills including Cross Functional Team Leadership, Process Improvement, Call Centers, Management, Business Process Improvement, Customer Experience, Telecommunications, and Leadership.
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